Peter M. Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Managing small group of strategic client partnerships.

Vancouver, British Columbia, Canada

Managed C1 largest client that accounted for 16% of the company’s ARR. Renewed the partnership on a multi year deal with ARR lift of 13%.

Remote

Hired as first Sr. Ent CSM to manage 3 of top 10 strategic enterprise clients. Focused on driving value with current solutions and develop expansion pipeline. Was able to grow one account by 21% in 6 months and developed a pipeline to achieve 35% growth by Q4 2022 across my book of business.

2021 - Took on a mentorship role for 12 Commercial Customer Success team members across two teams (East and West). Focused on helping the team develop their CS skillset (presentation, mental fortitude, negotiating, empathy, sales, solution knowledge, etc) through presentations at weekly team meetings, bi-weekly one on ones, and call shadowing. Interviewed candidates for Customer Success Associate roles. Onboarded 5 new hires. Surpassed target Renewal Rate (RR) by 7% and Net Renewal… Show more 2021 - Took on a mentorship role for 12 Commercial Customer Success team members across two teams (East and West). Focused on helping the team develop their CS skillset (presentation, mental fortitude, negotiating, empathy, sales, solution knowledge, etc) through presentations at weekly team meetings, bi-weekly one on ones, and call shadowing. Interviewed candidates for Customer Success Associate roles. Onboarded 5 new hires. Surpassed target Renewal Rate (RR) by 7% and Net Renewal Rate (NRR) by 6% during a tough COVID year.2019 - Exceeded RR target by 8% and NRR target by 11% for the year. Given most accurate forecast award by attaining an average of 95% of my call number over 4 quarters. 2018 - Recognized for achieving the highest annual NRR out all CSM globally (43% over target).Worked with a small number of strategic global clients across multiple verticals. Helping them formulate and execute on their digital media goals. Responsible for overseeing the full client lifecycle including onboarding, adoption, executive QBRs, on sites, renewals, and upsells. Show less

Vancouver, Canada Area

2017 - Carried the 5th largest book of business on the customer success team (out of more than 80 quota-carrying CS team members). Attained the second-highest NRR for all CSMs.

Vancouver (Bc)

Responsible for selling SaaS software solutions to state and local governments in North America. Consult on social strategy and help government agencies understand how to leverage social to achieve wider objectives. Closed 3rd largest (by ARR) state government deal in Hootsuite history.

Cupertino (California)

Facilitated leadership training courses (2 weeks per course) for new SMB Business Managers and Regional SMB Business Leaders at Apple headquarters in Cupertino, California.

Vancouver (Bc)

Responsible for developing recurring revenue streams from 500+ current SMB clients through the sale of Apple software, hardware and business services. Organized and ran three Apple Business Events in 2014 to educate prospective clients on Apple's business services. This resulted in 98%+ increase in leads and 32%+ increase in revenue in Q3 and Q4 of 2014. Selected as a sales mentor by the management team for two consecutive years (2013-2014). Developed a 1 hour training module focused… Show more Responsible for developing recurring revenue streams from 500+ current SMB clients through the sale of Apple software, hardware and business services. Organized and ran three Apple Business Events in 2014 to educate prospective clients on Apple's business services. This resulted in 98%+ increase in leads and 32%+ increase in revenue in Q3 and Q4 of 2014. Selected as a sales mentor by the management team for two consecutive years (2013-2014). Developed a 1 hour training module focused on lead generation for new hires. In the course of 6 months the module was competed by over 25 new sales team members who averaged 3 extra leads per week over those that had not gone through the training. Show less

Vancouver (Bc)

Sold into large enterprises accounts across multiple verticals including Financial Services, Healthcare and Natural Resources. Provided insight into new technologies and processes that deliver real business value. Used my expertise to build strategies and execute on solutions like Print Service Management, Workflow Automation, and Enterprise Content Management.

Bachelor Of Commerce (Bcom)

Activities and Societies: - VP of Transportation and Logistics Club - Teaching Assistant (Macro Economics) - Kappa Sigma (Epsilon Epsilon.

Undergraduate Exchange, Commerce