Peter Raffa Email & Phone Number

Prague, Czechia

Prague, Czechia

o Training colleagues o Focusing on high priority clients

Prague, Czechia

o Acquisition of new shops and administering new registrationso Responding to various inquiries from shopso Actively approaching the shops in order to improve their campaignso Running LinkedIn campaignso Google Analytics performance follow upo Checking XML feed o Regularly reviewing results of shops, communicating with them, maintaining and improving their satisfaction as well as suggesting campaign improvementso Cooperation with Account managers covering other markets

Prague, The Capital, Czech Republic

o Launch campaigns (Facebook/Instagram/YouTube, desktop, mobile) in line with the clients goals, objectives and troubleshoot campaign delivery and performance issues,o analyze, track and optimize campaigns on an ongoing basis,o manage budgets in line with strategy and ensure that monthly spend is on target,o maintain contact with client and provide timely and efficient responses to all customer queries,o optimize client accounts for maximum performance across 3 countries (CZ,SK,HU) for: Vichy, La Roche Posay, CeraVe, Garnier, Maybelline, Loreal Paris.

Prague, The Capital, Czech Republic

o Working with cash applications within SAPo Matching unidentified cash receipts to the correct invoiceso Research unidentified receipts using internal sources, written communication or phone inquirieso Maintain receipt records, files and documentationo Provide audit documentation

Prague, The Capital, Czech Republic

o Recommendation of solutions and resolution of problems across variety of IT platforms -like Lotus notes, Citrix etc. - to minimize the impact of IT changes on business o Logging and tracking requests, maintaining history records in Service now -SNOW-o Understanding computerized data entry systems and uses of these systems to track activitieso Working closely with other team members and supporting teams in resolving open issues

Prague, The Capital, Czech Republic

o Handling complex customer issues;o Provide service in an efficient, professional manner;o Identifying and solving complex customer problems independently or with an international team;o Expert in the Apple customer service system;

Hungary

Translating general english texts hungarian to englishenglish to hungarian

Budapest

Working language: HungarianTaking customer calls, making flyers, complete school projects

Bachelor’S Degree, Market Research

Bachelor Buisness Administration and Management Market research as major, e-buiesness/e-commerce as a minor Accounting

Engineer’S Degree, Bilingual English It Class

Technical studies in english language such as mathematics and physics; monitoring electric operations