Peter Rafferty Email & Phone Number

Linlithgow, United Kingdom

Reporting to the E-Business Suite (EBS) Support Senior Director, I lead a multi-disciplined team of up to 30 EBS Applications Support DBAs across EMEA, along with dotted-line responsibility globally. The team’s objective is to deliver class leading customer support thus ensuring that all customers using Oracle’s products successfully deliver significant.

Edinburgh, United Kingdom

Reporting to the head of UK Business Operations my role was managing a variety of customer-facing programmes. This involved me in all UK-centric customer activities including liaison for the UK Oracle User Group, deriving customer programmes from the results of Oracle’s Global Relationship Survey, driving UK Customer Satisfaction and Customer Success.

Edinburgh, United Kingdom

Joined the newly established Divisional Advocacy Group reporting to EMEA Operations VP. Responsible for staff welfare, Support operations, customer satisfaction and customer outreach programmes. Introduced the role of Support Centre Manager into the UK, acting as the primary point of contact for all issues impacting around 300 Support staff. This involved.

Edinburgh, United Kingdom

Initially a member the UK Support management team, reporting into the UK Support Director, then as part of the EMEA management team as we transitioned the Support model to be pan-EMEA. As part of the EMEA management team, I successfully transitioned the UK and EMEA teams for my product areas into a single entity. Led a group of up to 35 multi-disciplined.

Edinburgh, United Kingdom

Part of Oracle’s Global Customer Support organisation supporting installation, upgrade and maintenance of Oracle’s E-Business Suite. Joined company as a Support Consultant, achieved promotion to Senior Consultant and then further onto Team Leader. The group was remotely distributed across the globe requiring daily interaction across geographies. Provided.