Peter Ratcliffe Email & Phone Number

Manchester, United Kingdom

Wakefield, United Kingdom

Peter is responsible for defining and fulfilling Sharp’s IT systems and service requirements across the UK, leading a number of onshore and offshore teams. An experienced, commercially astute IT Service professional with strong leadership skills, his knowledge encompasses the entire spectrum of technical disciplines related to enterprise infrastructure and.

Bury, Lancashire

• Equanet is a subsidiary of the Dixons Stores Group, one of Europe’s leading specialist electrical retailers and includes the PCWorld Business brand. The Equanet IT team provide IT support for the ERP system and.
• Managed support for the Maginus ERP system, Oracle Data bases, Ecommerce platform and Business objects systems
• Managed Incident, Problem and Change procedures ensuring robust processes are in place to reduce business risk and downtime.
• Implemented IT services to the ITIL framework, incident, problem, change and SLM
• Negotiated contracts and service agreements to reduce IT costs
• Avoided Capex investment by technological innovation and contract negotiation

• TDG is a third party logistics and warehousing business with over 120 sites in the UK and sites across Europe. TDG has a mixed source model for IT services including in house specialist teams and outsourcing agreements.
• Developed highly effective relationships with key business stakeholders
• Developed Incident, Problem, Change, Release, Capacity, Availability, major Incident management and IT Service continuity procedures.
• Introduced Service Level agreements, Operational Level Agreements and Service Charters
• Reduced incident volumes using problem management principles
• Managed relationships with key third party suppliers, ensuring service levels were achieved, delivering year on year service improvement and contract price reduction.

• IKON is a leading reprographics and IT services and solutions provider with over 30,000 employees worldwide. The managed service division provides IT outsourcing solutions for customers across multiple business sectors.
• Managed geographically disparate teams of up to 84 people
• Implemented processes and procedures to improve customer experience
• Achieved year on year service satisfaction, contract renewals and cost reduction
• Managed P&L of £6 Million
• Involved in successful tender responses for complex managed service contracts

I Joined Rockliff in July 1994 as a Field Service Engineer for the Liverpool area and became Senior Engineer in late 1995. In August 1996 I was promoted to Site Supervisor for the Co-operative Bank contract, largely responsible for the success of this contract I was soon promoted to Service Delivery Manager. My responsibilities included day to day running.

Manchester, United Kingdom

Field Engineer for area from Ormskirk to Dumfries Scotland.Became grade “A” engineer.Well respected by colleagues, customers and employer alike.Recognised as one of the best and held in high esteem.Head hunted to Rockliff in 1994.

Manchester, United Kingdom

Field Engineer for Preston, Fylde coast and Cumbria, carried out hardware maintenance for the Dixons Stores Group customers. Set company record for number of calls in a day 23.Left due to Redundancy.

Kendal

Moved from Sales assistant at Preston to Assistant Manager at Kendal BranchRecognised at an early stage as showing flair and promiseFast tracked through non-graduate management schemeTransferred to Mastercare in 1989, intercompany transfer