• Expanded a side hustle into an online store selling multiple products using drop shipping sales method.• Led its online strategy, then executed its reach from $0 to $440,000 within 12 months, generating 300% ROI with 2 years.• Researched popular products using google trends to source product suppliers to sell on eBay and Shopify platforms.• Studied IG & FB advertising platforms to create own content for persuasive advertisements that increased average conversion rates to 37%.• Monitored trends and implemented adoption of social media tools to generate 4000+ monthly sales using Facebook and Instagram advertising platforms.

• Facilitated negotiations with Fisher & Paykel in obtaining exclusive rights to whitegoods seconds with higher margins boosting sales growth and increased bottom line.• Improved online reputation by quickly and effectively responding to all customer reviews across multiple digital channels diligently and devising new internal procedures improving the customer experience.• Identified customer service and after-sales weaknesses and implemented internal system improvements to meet and exceed sales objectives.• Investigate and resolved customer inquiries and complaints in a timely and empathetic manner.• Achieved highest individual sales figures throughout company history.• Developed POS material and instore visual merchandising practices that reduced product returns by 70%, assisted staff in closing sales, and meeting & exceeding regulatory obligations with Electrical Safety and ACCC.• Responsible for online content creation across multiple digital channels including 2 WordPress content management system platforms.

• Responsible for the overall management and supervision of sales, marketing & service operations.• Transformed service operations using spreadsheets by developing customised Field Service Management system using open-source CMS platform.• Successfully grew online sales by developing new website and implementing effective SEO strategies achieving page 1 of SERP organically within 9 months.• Maintained an outstanding customer service-oriented environment through training and development of staff.• Ensured compliance with all health and safety regulations and electrical safety regulations.• Trained, developed, and coached staff to improve performance in customer service and selling skills, product knowledge, communication, and industry based regulatory frameworks.• Ensured store and associates complied with company standards for all visual and operational policies and procedures.• Increased annual turnover from $800k to $3M within first 2 years by proactively identifying performance gaps and implementing process improvements.

• Deliver contracted 24/7 on call remote and on-site IT support, service, and technical consulting to businesses for a variety of hardware, applications, and networking technologies. Assess existing infrastructure and steer management through requirements development and product selection based on current and future performance needs.• Worked closely with clients to analyse IT system requirements, client’s information technology needs and their resources in order to plan IT projects and fulfill clients’ expectations.• Provided total office automation solutions, including system design, LAN/WAN networking, training, troubleshooting, system integration, security policies, backup recover strategies, software procurement, hosted MS Exchange systems, Citrix Environments, Windows Client/Server environments.• Took inbound calls and emails for issues such as Active Directory user management, third party application management, Microsoft Exchange user management, Microsoft Office issues, network performance issues, mobile device issues, virus/malware removal, Cisco VPN connection and profile issues, and severe incidents that cause loss of business.

Provided Consultancy services & solutionsInstallation & maintenance of hardware & softwareTechnical support & MaintenanceProject ManagementSecurity Advisor & TrainerEstablished partnerships with best of breed vendors

Encourage new business opportunities with Telstra Business ProductsMaintain existing client base provide ongoing solutions

Product specialist on Electric Pianos, Synthesisers and M.I.D.I equipment