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Peter Cooper is listed as Customer Success Engineer at Twilio, a company with 3794 employees, based in A Coruña, Galicia, Spain. AeroLeads shows a work email signal at avcliveltd.com and a matched LinkedIn profile for Peter Cooper.
Peter Cooper previously worked as Service Assurance Engineer at Synamedia and IT Incident Management Analyst at Specsavers. Peter Cooper holds Networking, Computer Science from Online.
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A highly experienced Support and Infrastructure Engineer with expertise in leading service-driven operations with a motivational management style and a proven history of building, guiding and retaining high-performance teams. Excellent communication and leadership skills to lead and motivate growing and changing service operations with the ability to engage with stakeholders at all levels across the business to achieve corporate goals and objectives.Skills acquired over previous jobs; Strengthened operational efficiencies and trace ability, developing organisation systems for financial reports, schedules, inventory control and merchandising. Recruited, interviewed and hired individuals which brought passion and dedication to a competitive sales and management team.Linux experience, Knowledge and Experience of Networking, Familiar with ITIL Framework particularly Incident, Problem and Change Management Processes. AWS, Atlassian Jira/ Confluence, Active Directory,Customer Success, Cloud Applications, CSS, Excel, Hardware Support, HTML5, JavaScript, JSON, Microsoft Office, Mac OS Systems, Project Management, Problem Solving, Software Support, SQL, Service Now, Share Point, TCP/IP Networking, Virtual Machines, Windows 10.Current studies:AWS Cloud Practitioner Certificate JSON Essential Training CourseMicrosoft Excel 77-420HTML/CSS/Java Script
Listed skills include Customer Service, Mac And Pc Platforms, Studio Recording, Pc Building, and 31 others.
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Spain
Proactively diagnose and resolving technical issues faced by customers, utilizing Twilio Segments analytic's libraries of web and mobile including JavaScript, iOS, Android, Swift, Kotlin, React Native, and Flutter.Managed customer interactions via Zendesk tickets, video calls and Slack, ensuring the effective resolution of technical queries. I've led the.
Chandlers Ford, England, United Kingdom
Providing 1st/2nd line support for all Video OTT products/apps whilst engaging with customers through multiple support channels, telephone, emails, and web chats. (Slack, Teams) Escalating to global distributed teams when appropriate to achieve restoration of service within SLA's.Effectively solving problems and resolving client-raised support cases by.
Whitely - Forum 6
Handled a large volume of inbound and outbound customer calls and assisted customers through other support channels such as, emails and web chat.Liaised with third-party suppliers to help resolve client queries on different applications and devices, Apple, Android as well as different operating systems such as Linux, IOS and Windows.Determined technical.
Southampton, United Kingdom
Generated over £1.4M in annual sales by driving operational efficiencies and customer rapport.Strengthened operational efficiencies and trace ability, developing organisation systems for financial reports, schedules, inventory control and merchandising.Recruited, interviewed and hired individuals which would bring passion and dedication to sales and.
Southampton, United Kingdom
First step on the ladder of management is this super busy and high turnover store. Team leading, KPI tracking, maintaining shop floor standards and assuring all operational aspects of the store are smooth running. Team training was one of my favourite things about this position.
London, United Kingdom
I have worked for a prestigious audio-visual company that provide and deliver five star customer services to five star hotels in central London, such as Shangri-La Hotel at the Shard, Mandarin Oriental Hyde Park and all the Hiltons. Dealing with such high-end clients in a high pressure and busy environment I feel this has taught me a lot about customer.
Other employees you can reach at twilio.com. View company contacts for 3794 employees →
Jaskirat Singh
Colleague at Twilio
New Delhi, Delhi, India, India
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DJ
Dane Jonas
Colleague at Twilio
Las Vegas, Nevada, United States, United States
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SD
Suraj Dhar
Colleague at Twilio
India, India
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AM
Abigail Munguia
Colleague at Twilio
Durango, Colorado, United States, United States
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CG
Chauntel Greaves
Colleague at Twilio
New York, New York, United States, United States
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DH
Dave Henry
Colleague at Twilio
Pune, Maharashtra, India, India
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AR
Anastasiia R.
Colleague at Twilio
Tallinn, Harjumaa, Estonia, Estonia
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WU
Wajih Uddin Ahmed Khan
Colleague at Twilio
Tampere, Pirkanmaa, Finland, Finland
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RC
Radhika Chatur
Colleague at Twilio
Hyderabad, Telangana, India, India
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JS
Jijith Samsara
Colleague at Twilio
San Francisco, California, United States, United States
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Studying a broad course of subjects within the computer support and networking industry. Names of exams; CompTIA A+ - CompTIA Networking+.
Activities and Societies: Student ambassador for solent. I've been visiting college students and spending 2-3 hours weekly in the studio.
Two years understanding and growing my knowledge, contacts and musicianship in the foundation of not only the music industry but recording.
Activities and Societies: Drum Group. We played in local primary schools and events, in 2004 the group performed in the Royal Albert hall.
Quick answers generated from the profile data available on this page.
Peter Cooper works for Twilio.
Peter Cooper is listed as Customer Success Engineer at Twilio.
AeroLeads has found 1 work email signal at @avcliveltd.com for Peter Cooper at Twilio.
Peter Cooper is based in A Coruña, Galicia, Spain while working with Twilio.
Peter Cooper has worked for Twilio, Synamedia, Specsavers, Hugo Boss, and Yankee Candle Direct Ltd.
Peter Cooper's colleagues at Twilio include Jaskirat Singh, Dane Jonas, Suraj Dhar, Abigail Munguia, and Chauntel Greaves.
You can use AeroLeads to view verified contact signals for Peter Cooper at Twilio, including work email, phone, and LinkedIn data when available.
Peter Cooper holds Networking, Computer Science from Online.
Peter Cooper is listed with skills including Customer Service, Mac And Pc Platforms, Studio Recording, Pc Building, Live Sound, Songwriting, Music Production, and Logic Pro.
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