Ndeonika Booker Email & Phone Number

Aubrey, Tx, Us

San Francisco, California, United States

Hired to enforce and oversee strategic measures for all compliance-related matters to ensure Twilio’s compliance with applicable laws, regulations, and internal policies. Regularly conducted audits to identify and address compliance issues and developed comprehensive compliance programs to foster a culture of adherence to regulations and ethical business practices within the organization.▪ Achieved a remarkable 75% improvement in compliance metrics and a 75% drop in fraudulent claims by identifying risks and negative trends and implementing robust preventive measures to safeguard financial integrity. Achieved 50% restitution success in high-value transaction resolutions.▪ Drove efficient cross-functional collaboration by spearheading teams to develop and implement risk mitigation measures and ensuring a thorough and cohesive compliance approach.▪ Oversaw Account Takeover (ATO) investigations and implemented strategic measures and policies to detect and stop unwanted access, all of which helped to improve platform security.▪ Maintained a high regulatory compliance rate by keeping abreast of privacy regulations, taking proactive measures to resolve concerns, and guaranteeing proactive adherence to privacy requirements.▪ Enhanced reporting and monitoring of compliance through the analysis of SMS traffic patterns, rapidly identifying and rectifying deviations from Twilio’s Acceptable Use Policies, thereby maintaining the integrity of communication channels.▪ Reduced incident response time by promptly investigating high-risk accounts and neutralizing threats, including child solicitation and hacking.

Gainesville, Florida, United States

Oversaw comprehensive audits and analyses to ensure regulatory compliance and risk mitigation, spearheading strategic oversight of email compliance and deliverability initiatives. Steered innovative strategies to track spam complaint rates, decrease bounce rates, increase customer engagement metrics, and improve overall email deliverability rates.▪ Developed and implemented targeted improvement plans that significantly increased email deliverability for SharpSpring customers, resulting in higher open rates and customer engagement.▪ Steered operational efficiency improvements through a thorough process review, resulting in streamlined operations, faster response times to compliance issues, and faster incident resolution.▪ Led a comprehensive compliance analysis, identifying and addressing compliance gaps and implementing strategic solutions that ensured regulatory adherence while contributing to a significant increase in email campaign efficiency.▪ Mitigated platform risks and maintained platform integrity by effectively managing high-risk accounts and actively engaging with accounts using compromising email practices.

Columbia, South Carolina Area

▪ Accomplished a significant 20% increase in overall compliance by innovatively pioneering and establishing a robust technical control for data privacy and information security.▪ Spearheaded and revolutionized compliance efforts, propelling a 50% increase in audit efficiency by orchestrating streamlined activities that maximized effectiveness and precision.▪ Reduced fraudulent claims by 75% by executing proactive risk identification strategies and monitoring negative trends closely.▪ Drastically improved operational agility by slashing resolution time by 50%, implementing prompt issue communication and tracking methodologies, and ensuring fast and efficient problem-solving.▪ Increased organizational compliance metrics by 75%, demonstrating a commitment to excellence by implementing data-driven recommendations derived from thorough analyses.▪ Pioneered and implemented robust technical controls for data privacy and information security, which resulted in a significant 20% increase in overall compliance.▪ Led the implementation of a project dashboard that transformed data analysis and decision-making processes and provided crucial support to the data analytics team.▪ Played a key role in the development and execution of focused remediation plans, showcasing robust leadership to ensure the prompt resolution of compliance gaps.

Columbia, South Carolina Area

Improved and optimized workflow processes by consistently ensuring the accuracy and timeliness of data processing. Implemented strategic procedures to enhance efficiency and collaborated with teams to identify and address process bottlenecks.▪ Coordinated the smooth processing of enrollment applications to guarantee regulatory compliance and protect stakeholder confidence through the expert management of private health information.▪ Completed data management in a timely and accurate manner by promptly updating client information, verifying account information, and maintaining data integrity.▪ Supervised SOP manual monitoring to eliminate errors and inefficiencies, independently oversaw communications in compliance with guidelines, and ensured comprehensive policy reviews that facilitated precise claims and conflict resolution

Master Of Business Administration - Mba, Human Resources Development

Bachelor Of Arts - Ba, Sociology, 3.0

The study of social behavior or society, including its origins, development, organization, networks, and institutions.