Nyle Harris Email & Phone Number

San Diego, Ca, Us

San Diego, Ca, Us

I support the Twilio Flex growth efforts throughout the entire product development lifecycle. This involves working with teams across Flex and Twilio, handling Go-to-Market workstreams and driving internal alignment across key stakeholders. Working closely with senior leadership and all cross-functional teams, I create alignment, transparency, and continuity in support of the Product organization.

Bridging technology with marketing, I improve the customer experience for millions of Prime Video customers around the world. My responsibilities include maximizing customer engagement across all devices, optimizing the customer experience by building strategies for how we surface content to customers, and developing tests and experiments to build the business cases for improved product features.

San Francisco Bay Area

Lead growth team to continually optimize retention, conversion, revenue, customer success and user experience metrics. Develop ongoing A/B and multivariate testing plans to improve each key performance indicator and build an amazing customer experience. Identify and react to opportunities for website, product, and category enhancements. Drive continual growth through of the SmugMug and Flickr customer base, through identifying, structuring and executing on customer focused partnerships. Negotiate on commercial agreements, manage legal terms and the contracting process; maintain and build strong external partnerships to drive acquisition, engagement, retention and top-line revenue through various verticals.Develop the ongoing merchandising and product marketing strategy to achieve multi-year business goals, improve P&L, and better the end-to-end customer experience. Proactively identify opportunities for customer growth based on internal data, competitive landscape and historical performance. Craft creative merchandising plans reflective of high-level goals, and work with internal and external partners to identify and develop product mixes that are on-brand, and drive customer success and revenue. Build strategic relationships with Marketing, Design, Product Management, Engineering, Social Media and Support teams, to convey and execute on merchandising programs. Coordinate with engineering and marketing teams to create user stories and drive prioritized backlog of customer and product features.

Seattle, Wa

Business owner for Amazon Digital Music, Amazon Prime Music, and Amazon Music Unlimited. Responsible for all merchandising strategy, store optimization, customer adoption and engagement across web, mobile, and tablet. Successfully launched Amazon Prime Music, a streaming music platform for Amazon Prime customers, and Amazon Music Unlimited, a premium music subscription service featuring tens of millions of songs and thousands of expert-programmed playlists and stations.Manage annual calendar of all merchandising events and strategy. Create new and engaging opportunities of merchandising through product, content, design, and UX enhancements. Provide in depth reports on all merchandising programs, and make data based recommendations towards their improvements.Optimize each storefronts individual performance towards internal KPI's, and provide senior leadership with weekly business review of insights and strategies. Build agile suite of operational metrics and dashboard, and execute weekly A/B and multivariate testing to improve engagement strategy and build on best practices.Coordinate internally with programming, editorial, finance, marketing, design, UX, engineering, legal, product development and vendor management teams, and externally with the major and independent music labels to deliver on challenging timelines with third party dependencies.

Santa Clara, Ca

Manage end to end processes for the delivery, management, and publishing of digital content for the Intel OTT television service. Create a robust user experience by creating avenues of discoverability, content and engagement for the customer.Manage and define technical requirements for digital offers, subscriptions, and bundles/packages using Scrum. Lead development of templates, specifications, guidelines and related materials.Develop internal metrics, measures and dashboards for monitoring performance and driving improvement through process. Deliver against challenging timelines with third party dependencies. Manage, source, approve and create all unique artwork for placement within the GUI. Oversee the delivery process of all background, thumbnail, poster and motion artwork to be displayed within the GUI. Ensure that all live artwork is accurate and meets design specificationsCoordinate with cross-functional teams to deliver expanding services related to new and enhanced product features. Support selection & prioritization of content and normalize metadata. Drive prioritization of requirements/features for tool enhancement, bugs, and development to technical teams.

Redwood Shores, California

Conceptualize, schedule and publish promotions for Origin in 30 countries and 20 languages. Maximize conversion by utilizing analytics and customer feedback to create stimulating and targeted content. Manage a global promotions calendar, and continuously deploy worldwide campaigns to meet quarterly financial goals, and improve traffic. Coordinate with the creative, game development, developer relations, editorial, marketing, and merchandising teams, as well as internal and external vendors to provide a solid structural, procedural and functional online environment for the Origin Client Store.Execute the merchandising/communication strategy for Origin Client App. Approve and adjust all copy and design for each promotion. Coordinate all weekly activities for Origin, and create and monitor regular marketing campaigns across new release titles. Manage all aspects of content for EA’s Direct to Consumer global storefronts, including EA Store and the Download Manager in-app store. Manage all new product set-up, pricing and promotional activities. Set up and manage process to distribute offer incentives and other ad hoc communications via Origin Client App.

Cupertino, Ca

Build and continuously manage all merchandising placements for 12 iTunes storefronts, for the desktop, iPad, iPod, iPhone, and AppleTV.Merchandise and publish territory specific featured modules on a weekly basis, such as the Single of the Week, Celebrity Playlists, Wemixes and other promotions. Oversee and approve all artwork and copy featured on the iTunes storefronts. Regularly coordinate with the engineering, programming, UI, design, localization, and label rep teams, to create a flawless store and facilitate the best possible user experience.Report, track and correct store related bugs and customer issues, using various internal applications.Collaborate with engineering and programming teams to achieve seamless change control processes and on store build updates.

Operate as the first and final verification of the Walmart mp3 store. Report, track and fix store related bugs, and customer issues using JIRA, SQUISH and other web-based bug tracking systems.Maintain a constant friendly relationship between LDM and all major and independent music labels.Merchandise and publish webstore modules on a weekly basis for the storefront, WM Soundcheck, Free Track of the Week and genre pages.Coordinate with the engineering, IT and QA teams for store builds and change control processes.Regularly perform database administration, fact checking, and other research of music data as needed.Sustain management of the music catalogue and work closely with data editors and encoders.Research and analyze music scenes for current and upcoming markets in order to identify content targets.

Develop and maintain internal and external relationships with AIG SunAmerica and firm employees to facilitate communication between AIG SunAmerica and assigned accounts.Liaison between AIG SunAmerica and operations personnel at assigned accounts for coordination of operations, service, and relationship management activities.