Terry Clearkin
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Terry Clearkin Email & Phone Number

Retired as of 11/19/21 at Twilio, Inc.
Location: Austin, Texas, United States 9 work roles 2 schools
4 work emails found @twilio.com 5 phones found area 415 LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 4 work emails · 5 phones

Work email t****@twilio.com
Direct phone (415) ***-****
LinkedIn Profile matched
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Current company
Twilio, Inc.
Role
Retired as of 11/19/21
Location
Austin, Texas, United States
Company size
3794 employees

Who is Terry Clearkin? Overview

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Terry Clearkin is listed as Retired as of 11/19/21 at Twilio, Inc., a company with 3794 employees, based in Austin, Texas, United States. AeroLeads shows a work email signal at twilio.com, phone signal with area code 415, and a matched LinkedIn profile for Terry Clearkin.

Terry Clearkin previously worked as Retired at Retired and VP Customer Success and Support at Twilio, Inc.. Terry Clearkin holds Stanford /Aea Executive Institute For The Management Of Technology Companies from Stanford University Graduate School Of Business.

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Email format at Twilio, Inc.

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{first_initial}{last}@twilio.com
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Profile bio

About Terry Clearkin

Leader in transforming organizations to a customer-focused approach. Consistently achieved break-through customer service results and improved profitability. Managed P&L, operations, and customer care of $700m+. Consistently achieved high revenue and margin growth both regionally, in EMEA, and globally. Effective leader & coach who develops teams to realize their true potential, achieving outstanding business results.The proliferation of Cloud Computing and Software as a Service has reduced the cost and barriers to entry for most customers (and therefore switching vendors). The experience the millennial generation have as customers and employees will be posted on social media sites for all to see. Their experience as customers will affect the brand image of companies going forwards much more than ever before. These forces make it all the more important that companies differentiate themselves through the customer experience they provide. I bring rare experience of leading service organizations at both a global and regional level multiple times, combining business, operations, customer care, professional services and training, with a track record of consistently meeting revenue goals while improving margins and customer loyalty.Specialties: Leading peopleManaging Support and Maintenance businesses with full P&LDeep understanding of support and maintenance business and operations with over 20 years experienceRevenue recognition policies and governance for support and maintenance Customer Service TransformationImproving Customer Loyalty and RetentionLinking Support Organization Success to overall company goals and business objectivesChange ManagementManagement DevelopmentBuilding high performance management teams

Listed skills include Customer Experience, Thought Leadership, Professional Services, Networking, and 22 others.

Current workplace

Terry Clearkin's current company

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Twilio, Inc.
Twilio, Inc.
Retired as of 11/19/21
san francisco, california, united states
Website
twilio.com
Employees
3794
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9 roles · 32 years

Terry Clearkin work experience

A career timeline built from the work history available for this profile.

Retired

Current
Retired
Nov 2021 - Present

Vp Customer Success And Support

Current
Twilio, Inc.

San Francisco

I lead Customer Success, Support and Training for Twilio Customers

Apr 2014 - Present

Incident Command

Twilio Inc.

San Francisco Bay Area

Jan 2020 - Nov 2021

Vp Global Customer Support And Services

Blue Coat Systems
  • Responsible for all of global support and services (including professional services and customer training) for Blue Coat appliances and Cloud based security offerings. Organization consisted of 180 staff globally in 3.
  • Completely rebuilt support leadership team from scratch
  • Implemented new support model leading to customer satisfaction improvements from 66% satisfied baseline to 84%+ as measured by customer surveys
  • By partnering with Engineering teams and use of Knowledge-base reduced incoming service request demand by 30%
  • Transformed Professional Services and Training from a loss making operation into a profitable business within 2 quarters of taking it on
Jan 2009 - Jul 2013

Svp And Gm Ww Customer Support

Bea

BEA Systems 2001 – 2008The market leader in web applications server software and associated technologies. One of the fastest growing companies in the history of Enterprise software, BEA grew to $1.5bn and over 5000 employees before being acquired by Oracle in June 2008 for over $8bn. Senior Vice President and GM, WW Customer Support 2004 – 2008Achievements.

2004 - 2008 ~4 yrs

Vp Emea Support Services

Bea Systems

Vice President EMEA Support Services 2001 - 2004Achievements include:Re-engineered support business and operations to achieve significant revenue and margin growth. Revenue grew from $80m to $160M and margins from 78% to 86%;Transformed organisation of 100 support staff throughout Europe, consisting of: engineers, support account managers, support.

2001 - 2004 ~3 yrs

Director Emea Customer Support

Remedy

REMEDY CORPORATION January - November 2001Director, Customer Support, EMEAManaged support business and P&L of $20m per annum with 80% margins. Guided 50 member team through 5 month acquisition process culminating in merger with Peregrine Systems in September 2001.

Jan 2001 - Nov 2001

Director Ww Support Centers

Lotus Development

LOTUS DEVELOPMENT 1994 - 2000One of the most innovative and successful global software providers in the industry with a turnover of over $1.2B globally. Acquired by IBM in June, 1996 as a wholly owned subsidiary. Director, World-wide Support Centre OperationsResponsible for call centre support globally for Lotus Notes which was mainly B2B Enterprise type.

1994 - 2000 ~6 yrs

Director Emea Support Operations

Lotus Development

Support Operations Director (Europe, Middle East and Africa)Drove increased customer satisfaction levels while driving improvement in operational and financial performance.Helped transform the organization from being a pure B2C support organization supporting end users of Lotus’ Desktop productivity products to develop the capability to support Lotus Notes.

1997 - 1999 ~2 yrs
Team & coworkers

Colleagues at Twilio, Inc.

Other employees you can reach at twilio.com. View company contacts for 3794 employees →

CG Courtney Garcia Courtney Garcia Colleague at Twilio, Inc. United States, United States View → MM Michael Martínez Michael Martínez Colleague at Twilio, Inc. Bogota, D.C., Capital District, Colombia, Colombia View → BN Benjamin Nicholl Benjamin Nicholl Colleague at Twilio, Inc. Dallas-Fort Worth Metroplex, United States View → EK Eric Kim Eric Kim Colleague at Twilio, Inc. Aurora, Colorado, United States, United States View → RB Rachel Brenner, Ph.D. Rachel Brenner, Ph.D. Colleague at Twilio, Inc. Atlanta, Georgia, United States, United States View → RD Rebecca Daly Rebecca Daly Colleague at Twilio, Inc. Greater Dublin, Ireland View → EA Emily Alexis Emily Alexis Colleague at Twilio, Inc. Denver, Colorado, United States, United States View → JL Jr Lorence Jr Lorence Colleague at Twilio, Inc. Atlanta, Georgia, United States, United States View → MN Michelle N. Michelle N. Colleague at Twilio, Inc. United Kingdom, United Kingdom View → VK Vipul Khanna Cspo® Vipul Khanna Cspo® Colleague at Twilio, Inc. Bengaluru, Karnataka, India, India View →
2 education records

Terry Clearkin education

FAQ

Frequently asked questions about Terry Clearkin

Quick answers generated from the profile data available on this page.

What company does Terry Clearkin work for?

Terry Clearkin works for Twilio, Inc..

What is Terry Clearkin's role at Twilio, Inc.?

Terry Clearkin is listed as Retired as of 11/19/21 at Twilio, Inc..

What is Terry Clearkin's email address?

AeroLeads has found 4 work email signals at @twilio.com for Terry Clearkin at Twilio, Inc..

What is Terry Clearkin's phone number?

AeroLeads has found 5 phone signal(s) with area code 415 for Terry Clearkin at Twilio, Inc..

Where is Terry Clearkin based?

Terry Clearkin is based in Austin, Texas, United States while working with Twilio, Inc..

What companies has Terry Clearkin worked for?

Terry Clearkin has worked for Retired, Twilio, Inc., Twilio Inc., Blue Coat Systems, and Bea.

Who are Terry Clearkin's colleagues at Twilio, Inc.?

Terry Clearkin's colleagues at Twilio, Inc. include Courtney Garcia, Michael Martínez, Benjamin Nicholl, Eric Kim, and Rachel Brenner, Ph.D..

How can I contact Terry Clearkin?

You can use AeroLeads to view verified contact signals for Terry Clearkin at Twilio, Inc., including work email, phone, and LinkedIn data when available.

What schools did Terry Clearkin attend?

Terry Clearkin holds Stanford /Aea Executive Institute For The Management Of Technology Companies from Stanford University Graduate School Of Business.

What skills is Terry Clearkin known for?

Terry Clearkin is listed with skills including Customer Experience, Thought Leadership, Professional Services, Networking, Network Architecture, Saas, Strategy, and Enterprise Software.

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