Peter Saengmany Email & Phone Number

St Paul, Minnesota, United States

Manage the flagship branch of Total Tool*Accomplished team leader and a strong people builder*Starting as a Customer Service Representative was promoted to Store Manager after 2 years of loyal service, proven leadership skills, excellent customer service, and technical capabilities.*Built and lead a team of 10 high-performing customer service and warehouse associates*Provide leadership and mentorship to up and coming warehouse and customer service associates*Bridge and strengthen the relationship between all departments, especially between the sales and operations teams*Train associates in the benefits of teamwork and effective communication*Maintain facilities and responsible for the overall condition of the grounds and buildings on campus*Help manage the rental department and rental fleet ensuring customer orders are processed and billed accurately*Build and maintain exceptional relationships with all customers and identify and recommend products to customers based on their needs*Lead and drive safety initiatives to help maintain a safe work environment

Schaumberg, Il

*Promoted to Field Service Manager after three years of loyal service, proven leadership skills, excellent customer service and technical capabilities*Managed team of nine account representatives*Provided field training for new associates*Maximized opportunities and contribute to company growth by acquiring new accounts*Provided technical support to clients by troubleshooting Dealer Specialties and third party supplier software

Schaumberg, Il

*Responsible for overall management of online inventory for 11 automotive dealerships*Ensure customer satisfaction by providing accurate vehicle information and high quality photography for dealerships and affiliate websites*Build and maintain relationships with dealership management by promptly addressing questions and concerns*Maximize opportunities and contribute to company growth by acquiring new accounts*Provide technical support to clients by troubleshooting Dealer Specialities and third party supplier software*Assist in providing field training for new associates

Schaumberg, Il

*Drove Business to Business sales by consulting with C-level executives and persuading decision makers for leading corporate payment solutions company*Facilitated contact with companies and organizations with gross annual revenue of $4M - $1.5B*Maximized sales opportunities by prospecting clients through in-depth research and analysis, evaluating clients’ needs and presenting relevant solutions *Efficiently utilized ONCONTACT, CIC, Microsoft Office Suite and other online tools to manage prospects and accounts*Ensured account information security and confidentiality based on company guidelines*Trained and motivated co-worked on effective cold-call sales techniques

Madison, Wisconsin Area

*Maintained vendor and manufacturer full-line product catalogs on company websites*Responsible for retail shore operations, opening and closing duties*Assisted law enforcement and military personnel in procuring duty and tractical gear*Responded to customer inquiries and resolved online customer service issues through LivePerson ticketing system*Managed customer orders through Network Solutions and QuickBooks

Rockford, Illinois Area

*Responsible for implementing and monitoring IT systems including company e-mail, website and wireless network*Managed showroom and warehouse activities*Established sales and marketing techniques by exploring new areas of opportunity*Negotiated with suppliers and vendors to expand product offerings*Developed merchandising and pricing strategies to better serve customer needs*Administered motivational sales training for associates