Peter Saffu Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

• Optimised raw data conversion and transfer for specific laboratory assays, primarily using Excel spreadsheets, resulting in a 20% reduction in turnaround times and improved performance
• Verified clinical signs and proposed recommendations to assist doctors and nutritionists in diagnosing the onset or occurrence of disease
• Liaised with a catalogue of over 100 medical professionals at various tiers and established trusted relationships
• Prepared specimens ready for testing and analysing; highlighted deficiencies, anomalies and patterns across large data sets of results for c.200 patient samples per week
• Performed intricate quality control checks continuously to ensure a high level of analytical performance. Reputation for consistently achieving EQA (external quality assessment) targets set, acknowledged through.
• Implemented proactive planning and time-management of c.250 test requests per week to maximise productivity and prioritise workload

London, England, United Kingdom

• Extracted opinions from consumers and professional businesses via Computer Assisted Telephone Interviewing (CATI) software as part of research for various clientele
• Mentored a team of 5, resulting in improved data quality and performance against targets set
• Handled a large volume of calls and maintained a professional telephone manner at all times

London, England, United Kingdom

• Negotiated with current customers to renew, extend and upgrade memberships
• Proposed options and made recommendations based on analysis of customer requirements and usage
• Nurtured relationships to promote retention of existing customer base and establish customer loyalty