• Escalate IT issues to the IT Manager where necessary• Diagnose and resolve technical issues across multiple applications• Liaise with 3rd party application suppliers• Undertake small to medium-sized IT projects as instructed by the IT Manager• Provide Windows desktop and server support to over 400 end users • Manage office 365 configuration• Setting up and configuring new laptops and desktops• Install authorised software to laptops and desktops• Setting up and configuring new iphones, android phones, windows phones, ipads, tablets &surface pros• Ensuring security patches and upgrades are applied and kept up to date on desktops and laptops• Ensuring security patches and upgrades are applied and kept up to date on iphones, android phones, windows phones, ipads, tablets &surface pros• Antivirus installation to all desktops and laptops• Fault-finding laptops and desktops• Fault-finding on iphones, android phones, windows phones, ipads, tablets &surface pros• Completing internal user moves• Patching of network and phones• Ensure all logs for equipment and users are maintained, working in conjunction with department administrator• Ensuring all software purchased licensing is recorded and maintained, working in conjunction with department administrator• Setting up new users and disabling expired accounts in accordance with HR requirements • Recording all work in the departments help desk system.• Documenting solutions and adding to the department knowledge base.• Create system documentation• Quickly understand complex application infrastructure• Perform basic administrative support duties as required to meet specific operational objectives• Perform miscellaneous job-related duties as assigned by the IT Manager and IS Manger• Work extra hours to meet deadlines, as required and where reasonable• Ensure that a high level of customer service and support is provided to all internal and external customers in a courteous and professional manner

• Day to day maintenance of in house document management system Omnia• Liaising with staff and partners with documents that have not uploaded• Running daily reports • Escalating any issues to management• Email migration of large quantities of emails to Omnia