Peter Scott Email & Phone Number

Gretna, Ne, Us

United States

Omaha, Nebraska

Greater Omaha Area

-Verifies credit report, income and assets, and orders preliminary title report, appraisal, fee/escrow instructions and all verification's necessary to complete the loan file. Solves problems and offers solutions to processors when verification's alter the quality of the loan. Prepares loans for processing sign off within specified number of days. -Ensures all loans are in compliance with internal Bank guidelines and external state and federal regulations (i.e. USPAP, FIRREA, HMDA… Show more -Verifies credit report, income and assets, and orders preliminary title report, appraisal, fee/escrow instructions and all verification's necessary to complete the loan file. Solves problems and offers solutions to processors when verification's alter the quality of the loan. Prepares loans for processing sign off within specified number of days. -Ensures all loans are in compliance with internal Bank guidelines and external state and federal regulations (i.e. USPAP, FIRREA, HMDA, RESPA, FNMA, FHLMC, and Fair Lending).- Determines allowable income to be used for loan calculations that comply with underwriting guidelines, including complex personal and business tax Returns - Train and advice new employees on regulations and policy’s. Show less

Greater Omaha Area

Resolve customer problems by researching and exploring answers and alternative solutions.- Advocate to customer additional services by recognizing opportunities to up sell accounts. - Provide customers with product and service information.- Document all call information according to standard operating procedures.

Greater Omaha Area

- Manages customer portfolio, services relationships and cross-sells all products and services. - Provides broad base of financial and credit services with the goals of acquiring 100% of the customer’s business. - Uses profiling analysis tools to identify cross sell opportunities and makes outbound sales calls typically by phone to increase product per customer ratio. - Performs wide range of services including document preparation, account servicing/maintenance (account… Show more - Manages customer portfolio, services relationships and cross-sells all products and services. - Provides broad base of financial and credit services with the goals of acquiring 100% of the customer’s business. - Uses profiling analysis tools to identify cross sell opportunities and makes outbound sales calls typically by phone to increase product per customer ratio. - Performs wide range of services including document preparation, account servicing/maintenance (account reconciliation, address change, stop payments, account closings, transfers, processing check orders), and problem resolution. Show less

Greater Omaha Area

- Responsible for responding to customer inquiries relating to deposits, financial transactions, and problem resolution. - Work with customers who need assistance in resolving problems with their accounts on behalf of the company and working through escalated complex member issues. - Guide members on how to perform daily transactions via telephone. - Refer members to different banking services to meet their needs. - Interfacing with other bank departments during discrepancies… Show more - Responsible for responding to customer inquiries relating to deposits, financial transactions, and problem resolution. - Work with customers who need assistance in resolving problems with their accounts on behalf of the company and working through escalated complex member issues. - Guide members on how to perform daily transactions via telephone. - Refer members to different banking services to meet their needs. - Interfacing with other bank departments during discrepancies, fraud, ordering products, and security processing. Show less

Norfolk,Nebraska

- Manage and assist cashiers to achieve excellent customer service. - Created weekly schedules for cashiers and customer service staff to ensure efficiency. - Train new employees on cash registers, how to effectively work with customers, and product codes. Provided on-going training to current employees to ensure customer satisfaction and company success. - Responsible for tracking daily sales and return revenue. - Oversee front-line staff and manage day-to-day interactions… Show more - Manage and assist cashiers to achieve excellent customer service. - Created weekly schedules for cashiers and customer service staff to ensure efficiency. - Train new employees on cash registers, how to effectively work with customers, and product codes. Provided on-going training to current employees to ensure customer satisfaction and company success. - Responsible for tracking daily sales and return revenue. - Oversee front-line staff and manage day-to-day interactions with guests. Assisted in coaching and motivating staff for optimal performance and guest experience. - Audited cashier drawers and handled cash flow of the company. Show less

Greater Omaha Area

- Support the bank’s sales objective and campaigns by cross-selling basic products. Refer members to other bank departments responsible for closing sales. - Adhere to bank security and audit procedures. - Protect the Bank’s financial interest by overseeing and balancing the assigned cash drawer and negotiable items received/disbursed. - Process customer transactions efficiently and accurately. - Answer telephone inquiries. Direct questions to appropriate bank personnel.… Show more - Support the bank’s sales objective and campaigns by cross-selling basic products. Refer members to other bank departments responsible for closing sales. - Adhere to bank security and audit procedures. - Protect the Bank’s financial interest by overseeing and balancing the assigned cash drawer and negotiable items received/disbursed. - Process customer transactions efficiently and accurately. - Answer telephone inquiries. Direct questions to appropriate bank personnel. Respond to customer mail inquiries. Research and resolves member problems. - Performs routine bank operations (i.e., filing signature cards; preparing bank bag for pickup; night deposit; servicing ATM, etc. Show less

Greater Omaha Area

- Responsible for encouraging growth of relationships within the bank. Participate in selling and cross-selling bank products. - Perform operational functions required to maintain compliance with regulatory guidelines (i.e., member/branch research, monitoring completion of bank office duties, reporting, etc.). - Perform daily teller transactions and lending products to members via telephone, internet, or face-to-face. - Provide superior customer service. Handle customer service… Show more - Responsible for encouraging growth of relationships within the bank. Participate in selling and cross-selling bank products. - Perform operational functions required to maintain compliance with regulatory guidelines (i.e., member/branch research, monitoring completion of bank office duties, reporting, etc.). - Perform daily teller transactions and lending products to members via telephone, internet, or face-to-face. - Provide superior customer service. Handle customer service problems using bank procedures. Show less

Certified Transaction Monitoring Associate, Business Administration And Management, General, Pass

General, 3.0

Continued general studies

Education record

Activities and Societies: Football