Peter Scott Email & Phone Number

Crewe, Gb

Chester, United Kingdom

Providing ICT support to 8,500 customers in Corporate, Schools, Leisure, Library and Care sites across the county of Cheshire.Supervising – managing - staff and contractors at Head Office, remote on-site support teams and field engineers. Providing full staff support, recruitment, training and PDRs.Working primarily in an End User Desktop team, but providing a close link and interface with the Service Desk and other support teams. Delivering training and mentoring to ensure best practise and continuous improvement.Service escalation point.2nd and 3rd line support for desktop estate of 9000+ devices. Primarily Microsoft OS and core desktop applications, but also including Linux, Apple OS and Android. Software deployment and management for a catalogue of 200+ applications. Reviewing and testing of non-standard software. Managing control and security of all end-points through AppSense and McAfee suite products.Delivering small projects: estimating, resource planning through to final technical implementation.Involvement in Major Incident investigations and resolutions, security breaches and Data Protection.Committee member on Software Governance and CAB. Auditor....and anything else that falls between the cracks and needs picking up!

Chester, United Kingdom

Managing, training and mentoring 20 Analysts on a busy Service Desk; providing a 70%+ first-team-fix rate for 8,500 customers in Corporate, Schools, Leisure, Library and Care sites across the county of Cheshire.

Chester, United Kingdom

Crewe, United Kingdom

Crewe, United Kingdom

A-Level, Computer Science, B

Computer Studies, O-Level; Computer Science, A-Level.

High School, O-Levels

O-Levels, Maths, Physics and History.