Peter Shepherd Email & Phone Number

East Midlands Or South Yorkshire

I have considerable experience and knowledge of IT management, infrastructure, telephony, systems development, contact centre systems, IT Projects and risk management gained primarily in the financial services industry and latterly with a tour operator. I have developed business continuity solutions for individual business units and for companies as a whole.I am looking for another challenge in my areas of expertise.

Market Harborough Leicestershire

Managed 12 members of staff performing Application Development, I.T. Service Delivery and Support functions whilst the IT Director was seconded to a major change project. responsible for IT and Telephony infrastructure including Avaya and Verint contact centre technologies.Also successfully implemented and rehearsed company-wide business continuity plansPage and Moy employs circa 350 people, 90 of whom are responsible for sales and service calls in a Contact Centre and operates a real-time holiday booking system. The computer environment is predominately based on Microsoft and Cisco technology

Belfast Northern Ireland

Responsibilities included providing professional advice to Management, and for developing and implementing Software Vulnerability Management policies and processes.

Nottingham, United Kingdom

Responsible for delivering critical computer services to users and customers, application systems development, managing major projects, approving key I.T. purchases, negotiating contracts, controlling a £4-£6m p.a. budget, governing Information Security and Business Continuity activities, and devising business focused I.T. strategies.

Hnc, Computing

Education record