Peter Shuttleworth Email & Phone Number

Sutton Coldfield, England, United Kingdom

• Key Responsibilities ➡️ As a Customer Experience Manager at Dignity Funerals Ltd, I ensure that all departmental operations are aligned with company KPIs and oversee daily rotas. I work within a training and competence.
• Aligning departmental operations with company KPIs and overseeing daily rotas while working within training and competence schemes to lead a team to meet and exceed business objectives, service targets, and corporate.
• Enforcing best practices for closer collaboration with business leaders, conducting regular 1:1s with direct reports, and launching investigation and disciplinary actions as needed to elevate the calibre of all.
• Promoting a self-development culture to support excellent client service, productivity, and marketing opportunities, and leading ad-hoc projects to resolve customer issues, resulting in minimised complaints and.
• Completing a sales management course (Pareto), first aid training, mental first aid training and fire warden training, whilst maintaining the highest service standards by monitoring team performance, target.

Sutton Coldfield, West Midlands, United Kingdom

• Key Responsibilities ➡️ During my tenure as a Funeral Plan Consultant, I managed account operations and fulfilled administrative tasks while consistently exceeding targets. I was a valuable team player and.
• Identified and addressed customer needs in line with company policies and referred complex issues to the appropriate department.
• Achieved outstanding sales… Show more Key Responsibilities ➡️ During my tenure as a Funeral Plan Consultant, I managed account operations and fulfilled administrative tasks while consistently exceeding targets. I was a.
• Achieved outstanding sales performance, ranking among the top performers in the department, and established a reputation as a BPA compliant professional. Show less

Birmingham, West Midlands, United Kingdom

• Key Responsibilities ➡️ As a Store Manager/Business Manager at The Money Shop, I maintained store safety and managed store operations. I evaluated customers’ credit for loans, oversaw weekly store audits, and.
• Progressed to the role of business manager and… Show more Key Responsibilities ➡️ As a Store Manager/Business Manager at The Money Shop, I maintained store safety and managed store operations. I evaluated customers’.
• Progressed to the role of business manager and oversaw store operations across multiple branches, ensuring compliance with regulations, enhancing revenue, and increasing foot traffic.
• Managed the store's banking activities, ordering cash ranging from £1000 to £25000 as needed.
• Ensured adherence to regulations such as the Data Protection Act, Anti-Money Laundering policies, and financial credit association rules.
• Improved customer satisfaction through equitable treatment and providing training to staff. Show less

Birmingham, West Midlands, United Kingdom

Wolverhampton, United Kingdom

Telford, United Kingdom

Telford

Telford, United Kingdom

Telford, United Kingdom

Telford, United Kingdom

Telford, United Kingdom

Ilm 3 Course In Leadership (In Progress)

Gcse