Peter Siniara Email & Phone Number

• Presently overseeing technical presales solutions for the largest region within the Air IT Group.• My responsibilities include conducting presales technical audits, developing comprehensive technical proposals, and facilitating demonstration sessions utilising advanced technologies such as Azure, Microsoft 365, Firewalls, Backup & Disaster Recovery, Networking Infrastructure, Digital Cloud Solutions and Cybersecurity offerings.• Solution Design: In-depth consultations with clients to understand their business requirements and challenges. Designing tailored technical solutions to address those needs & advising potential impact of proposed technical solutions on existing infrastructure and operations.• Technical Documentation: Creating technical documentation for proposed solution, including solution architecture diagrams, implementation plans, and technical specifications, to ensure clarity and consistency throughout the sales & project delivery process.• Collaboration: Collaborate closely with sales teams to develop customised solutions and ensure alignment with client objectives. Acted as a subject matter expert, providing guidance and technical support to sales teams and clients throughout the sales cycle.• Customer Relationship Management: Building strong relationships with clients by providing technical guidance, addressing concerns, and proactively identifying opportunities for upselling or cross-selling additional products or services.• Product Knowledge: Staying up to date with the latest advancements in technology, particularly in areas relevant to the products and services offered, and effectively conveying this knowledge to clients during presales engagements.• Continuous Improvement: Actively seeking feedback from project delivery to identify areas for improvement in presales processes, solutions. Recommending enhancements to drive efficiency and effectiveness.

Nottingham, United Kingdom

• Manage All 1st Line Support inbound queries by both telephone and email remotely.• Active Directory User Management & Creation.• Office 365/Exchange Server Administration.• Troubleshooting Windows Operating Systems & Encryption Management packages (McAfee & Bitlocker).• Troubleshooting & Maintenance of Mobile Working Devices, IOS and Android based. • Troubleshooting Virtualisation such as Cisco Anyconnect & VMWare software packages.• Monitoring of network management systems through monitoring applications and raising tickets for escalation.• Logging faults with 3rd party providers and monitoring ticket until resolution.• DHCP/DNS Troubleshooting, basic TCP/IP networking troubleshooting.• Telecommunications and IP Telephony troubleshooting (3CX, iPECS, HVS).• Basic IP Telephony Admin Management

Nottingham, United Kingdom

• Working alongside a team of 6 to manage 1st line support inbound queries by both telephone and email remotely.• Providing support and administration for Windows XP - 10 as well as Mac operating systems and Office 365, Exchange 2010 and 2013.• Providing support for mobile phone and tablet devices such as iOS, Android, Windows and Blackberry.• Active Directory User Management & Creation.• Troubleshooting Encryption Management packages (McAfee & Bitlocker).• Troubleshooting Windows Operating Systems.• Troubleshooting Virtualisation such as Cisco Anyconnect & VMWare software packages.• Monitoring of network management systems through monitoring applications (solarwinds) and raising tickets for escalation.• Logging faults with 3rd party providers (Canon, HP, Dell) and monitoring ticket until resolution.• Basic TCP/IP networking troubleshooting.• Training new customers on new/current software packages including OS and clinical based.• Setting up and maintaining shared mailboxes, calendars, distribution lists in Microsoft Exchange/Office 365.• Managing network printers on the Print server (uniflow) along with setting up/troubleshooting user logins and remoting on to printers.• Creating and managing Guest WiFi accounts through Cisco Portal.

Derby, United Kingdom

· Manage 1st Line Support queries both remotely & on-site.· Analyse Data for software releases & complete monitoring of the system.· Responsible for design, installation, networking and maintenance services. From the initial site meetings carried out to the completion of the install and training of the customer.· Supporting over 500 UK customers plus customers based in Europe over the telephone and by email.· Maintain the customer’s network infrastructure through switches/routers.· Networking and providing support for Windows issues, troubleshooting network issues between back-office & front-end equipment, as well as 3rd party equipment.· Configuration and testing of any new hardware and software.· Travelling to client sites for completion of installs, break-fix issues, and troubleshooting.· Installing and operating Windows desktop and server operating systems pre-install for new customers. Installed using imaging server on HP hardware & other machines.· TCP/IP networking and hardware maintenance and repair with 3rd party support.· Training new customers from front end users to back end software users.· Applying patches in accordance with company procedures, company's in-house developed software.

Derby, United Kingdom

· Manage the Finance Systems Teams front desk, triaging calls and completing all requests· Diligently complete monitoring of the system and complex user access.· Complete online shop product set up requests and produce various reports depending on the user’s request.

Derby, United Kingdom

· Large Roll Out project across Balfour Beatty sites within the UK· Data Migration & Mail Migration on previous Balfour Beatty equipment to new Fujitsu systems· Floor walking to help with any problems that occurred from the migrations and also helping set the user up to how they was operating before the new installed equipment· IOS and Blackberry Support and Device Migration

Derby, United Kingdom

· Taken on as an apprentice at Zenos Academy studying IT Services and Development.· Whilst studying here I am been given an insight into operating systems, hardware and software development, as well as more ICT relevant subjects.· I have given support to others in the group and gained experience by supporting various companies with ICT issues.

Bsc (Hons) Computer Systems - Forensic And Security (Cert.He/Certhe)

Cerco Certificate In Systems & Networking (Ucsn)

Btec National Diploma In Ict And Business, Ddm

Advanced Apprenticeship In It Services And Development (Contractor)

· Level 3 Advanced Diploma for IT Practitioners (Pass) · Level 3 NVQ for IT Professionals (Pass) · Level 2 Key Skills in Communications.