Peter Smit Email & Phone Number

Dallas, Tx, Us

Redmond, Washington, Us

Redmond, Washington, Us

Analyzing outsource partners’ service quality and cost efficiency regarding product technology and services and implementing actions to improve and enhance them

Redmond, Washington, Us

Redmond, Washington, Us

Redmond, Washington, Us

- Resolve challenging Azure technical customer support issues.- Communicate effectively with customers on complex technical issues. - Manage crisis situations that involve technically challenging issues and diverse audiences. - Create and update technical documentation in Azure DevOps for global team use. - Provide leadership to the Azure VM team through personal responsibility, accountability, and teamwork.- Effectively collaborate with other technical product/IT teams, including developers, engineers, architects, and executive management. - Developed and delivered training provided to the global teams and delivered created training.

- Resolve challenging Azure technical customer support issues.- Communicate effectively with customers on complex technical issues. - Manage crisis situations that involve technically challenging issues and diverse audiences. - Create and update technical documentation in Azure DevOps for global team use. - Provide leadership to the Azure VM team through personal responsibility, accountability, and teamwork.- Effectively collaborate with other technical product/IT teams, including developers, engineers, architects, and executive management.

San Jose, California, Us

At Mcafee I support McAfee as A Senior Associate Technical support engineer for the Support team.• Received Excellent training from Senior Technical Support Engineers• Provide comprehensive incident and advisory support ensuring customer satisfaction.• In depth knowledge and technical proficiency in ePO, MDE, FRPM, HDLP, NDLP, DXL, Tie and MAR• Expert knowledge of current Versions• Assist and work with other McAfee Teams to help troubleshoot Other Products

At Mcafee I support McAfee as A Senior Associate Technical support engineer for the Support team.• Received Excellent training from Senior Technical Support Engineers • Provide comprehensive incident and advisory support ensuring customer satisfaction. • In depth knowledge and technical proficiency in ePO, MDE, FRPM, HDLP, NDLP, DXL, Tie and MAR • Expert knowledge of current Versions• Assist and work with other McAfee Teams to help troubleshoot Other Products

MICROSOFT TIER 3 PREMIUM SUPPORT IN NETWORK GROUP(05/29/2016)• Dhcp • Dns• TCP• IP• SMB• BITS• BRANCH CACHE• NETWORK DISCOVERY AND COMPUTER BROWSING• RAS • DIRECTACCESS• IPSEC• IPV6• IPV4• MICROSOFT LBFO (NIC TEAMING)• NETWORK IDENTIFICATION (NLA AND NCSI)• WINDOWS FIREWALL• Performed SEE work and support for Microsoft networking team.• Received world class Microsoft training from Senior Engineers.• Provided comprehensive Tier 3 incident and advisory support for Enterprise level Microsoft Premier customers and Tier 2 escalations remotely, including meeting strict SLA requirements and working with Technical Account Managers to ensure customer satisfaction. • Responsible for troubleshooting of DHCP scopes, DNS, IPV4, IPV6 etc.• In depth knowledge and technical proficiency in TCP/IP protocol stack and other network protocols such as: SSL, DNS, Branch Caching, BITS, DHCP, 802.1x, RADIUS, Direct Access, VPN, IPV4/IPV6, SMB, IPSEC, Kerberos,• Examined network packets using Wireshark and Network Monitor in order to locate issues over the wire and perform network discovery on client environments.• Worked with 3rd party vendors such as VMware or Cisco to help resolve network related issues• Assisted and worked with other Microsoft technologies to help troubleshoot network issues related to clustering, SQL, Exchange, Azure, Hyper-V, Internet Explorer, IIS, and others

My target clients where small to medium size businesses with anywhere from one to 100 employees. From lawyers to doctors and dentists to trucking companies and accountants. Any kind of office that needs a reliable network and retention of sensitive information and security of their systems• Manage backup, security and user help systems.• Develop and interpret organizational goals, policies and procedures.• Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.• Review project plans to plan and coordinate project activity.• Create group policies.• Replace workstations.• Replace servers.• Create domains.• Design, install and maintain active directory.• Exchange management.• Windows 2000, XP, 7.• Windows server NT4, 2000, 2003, 2008 and 2012.• Dhcp • Dns• Print management.• Software installation.• Powershell scripting• Meet with department heads, managers, supervisors, vendors and others, to solicit cooperation and resolve problems.• Provide users with technical support for computer problems.• Recruit, hire, train and supervise staff or participate in staffing decisions.• Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.• Purchase necessary equipment.• Review project plans to plan and coordinate project activity.• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software and all configurations.• Operate master consoles to monitor the performance of computer systems and networks and to coordinate computer network access and use.• Configure, monitor and maintain email applications or virus protection software.• Perform routine network startup and shutdown procedures and maintain control records.• And everything involving the proper and smooth functioning of a cooperate network