-Analyze data and assess risk to provide new business and renewal quotes for medical insurance for large employer groups-Establish and maintained key relationships with sales representatives, providing timely pricing, group analysis and risk assessment

-Created claims system reimbursement structure for clinic and ancillary providers based on legal provider contract for Medica’s Commercial Group, Government, PPO and LaborCare products.-Effectively communicated with a wide variety of United Health Group, vendors and internal Medica contacts to investigate and resolve service issues and problems on multiple platforms. -Developed in-depth understanding of systems and processes to communicate potential upstream and downstream impacts of loading data-Moved the department forward by thoroughly documenting key processes utilized by the analyst team-Utilized skills in Microsoft excel to automate auditing process for the analyst team to save over 220 hours per year-Focused on execution by achieving well above target production numbers while maintaining high quality

-Demonstrated in-depth understanding of specialty insurance products including Dental, Vision, Life, and Disability to provide quotes as well as exceptions-Demonstrated thought leadership in creating new process for generating renewals for Supplemental Life and Disability Products-Assessed risk by analyzing data and provided pricing for new business and renewals based on group and industry risk factors-Established and maintained key relationships with sales representatives, providing timely pricing, group analysis and risk assessment as well as solutions to existing system issues

-Provided high degree of Guest Service via phone, e-mail and letter-Assisted Guests regarding concerns about merchandise, store visit, company policy and gift registries