Peter Sotomango Email & Phone Number

Qatar

Doha, Qatar

Key Profile: Advances a platform for regular periodic analysis using statistical tool for Executive Management such as Incident Report Analysis, Corporate KPI Analysis and Document Controlling to enhance reliability in that process. Also, conducts Root Cause Analysis using APOLLO RCA philosophy and methodology.Overall responsible for the control of organization's corporate documents such as statutory & regulatory documents, customer agreement, 3rd party contracts, financial related certificates, correspondences, Capital & Ad-hoc Projects' life cycle and Technical documentation, creation/amendment/accessibility and deployment of Policies, Procedure & Guidelines and other relevant documents. Oversees and ensures all corporate records are filed, well managed and maintained in the EDMS (Electronic Document Management System) platform & shared folder with due diligence which addresses the categorization and management of information generated and received by Qatar Cool relating to Operations Integrity. Also, conducts Internal audit across various departments in the organization to establish compliance with Quality Management System in line with ISO 9001 standard.

Doha, Qatar

Key Profile: Responsible for filing and maintaining all company corporate documents such as customer agreement, 3rd party contracts, certificates, correspondences, Policies, Procedure & Guidelines and other relevant documents. Ensures all corporate records are filed and well maintained in the EDMS platform ( Electronic Document Management System) & shared drives and ensures all documents adheres to corporate branding guidelines, formats and set standards.

Lipa City, Batangas, Philippines

Key Profile: 1. Responsible on client demands such as KPI metrics, reports and Statement-of-Work are met2. Oversees and manages operations and performance of subordinates3. Maximizes profit of the offline groups through staffing projections and management of hours4. Develop reports and performs data analysis to be presented every Management Business Review 5. Constructs and improves operational processes for efficiency and solving hurdle, based on analysis

Lipa City, Batangas, Philippines

Key Profile:1. Creates action plans to meet operational and client goals2. Conducts monthly quality evaluations and deliver feedback to agents within supervision3. Creates and presents a daily, weekly and monthly report of statistics to the managers4. Accomplishes ad-hoc requests from the management team5. Rolls out new process and ensures compliance6. Handles team of identified bottom performers and ensures performance is improved.

Lipa City, Batangas, Philippines

Key Profile:1. Provides customer satisfaction through effective troubleshooting and problem solving2. Prevents upward escalation through diffusing issues3. Provides ample support on the production floor4. Assists supervisor for the assigned supervisor duties5. Serves as Point Of Contact for the team in the absence of the supervisor

Lipa City, Batangas, Philippines

Key Profile:1. Provides customer satisfaction through effective troubleshooting and problem solving2. Prevents upward escalation through diffusing issues3. Provides ample support on the production floor

Certification, Apollo Rca

Certification, Iso 9001:2015 Lead Auditor

Certified Lead Auditor

Certification, Document Control

Certified Document Controller

Bachelor Of Science - Bs, Computer Engineering

Certificate, Entrepreneurship/Entrepreneurial Studies