Experience in project management and PMO across various industries and projects, showcasing a deep understanding of managing complex initiatives. SAP Taskforce Project to analyze and improve the Incident and Service Request ticketing process to enhance efficiency and service quality. Implementing DevSecOps, contributing to the organization’s security and development operations integration. Supporting an outsourcing and migration projects, particularly an AX Outsourcing and Migration project for IT service providers, ensuring smooth transitions and successful outcomes. Creating a comprehensive blueprint for ITIL implementation, establishing a strong framework for IT service management. Implementing an IT Service Management (ITSM) setup and ensuring effective operations and service delivery. Leading the Project Management Office (PMO) for a Cloud Migration and Automation project, overseeing the project’s overall health and ensuring adherence to governance standards. Coordinating large-scale projects by managing budget, schedule, scope, risk, and communication, ensuring that all project objectives were met successfully. Established financial, risk, change, and quality management processes as part of governance implementation to minimize risks and ensure project success. Implemented measurements and performance reports for IT management processes, providing transparency and facilitating decision-making. Executed and managed global sales incentive programs, driving revenue growth and aligning sales strategies with company objectives. Analyzing and optimizing business and financial performance within operations management, ensuring peak operational efficiency. Throughout my career, I have led project teams to deliver solutions by managing scope, cost, schedule, and contractual deliverables, applying planning, tracking, change control, and risk management techniques to ensure successful project completion and high client satisfaction.