Peter Sumner Email & Phone Number

Merritt Island, Florida, United States

Directly improve the sales metrics of an underperforming retail store, achieved an average 108% monthly increaseManage and educate a team of sales assistants with intention of promoting team members to sales consultantsDirect marketing and store display structures to provide exposure to high margin products

Cocoa Beach, Florida, United States

Educate and influence the buying decisions of clientele in a large scale retail environmentDevelop and conduct in-store marketing such as tasting events, vendor meet and greets, etc.Maintain an inventory of wines through ordering existing and new productsDirectly responsible for an average of 112% revenue increase to the store

Build a 600 person work-at-home customer service team from interviewing through training to service deliveryServe as management point of contact throughout employment for employees in 4 statesMaintain retention, standards and counselings to uphold clients production and quality requirementsDistribute, track and retain assets used in service delivery to ensure agents have the tools for success

Orlando, Florida, United States

Oversee day to day operations for a forty person, twelve boat service with five destinationsManage staffing, training and scheduling systems for staff and supervisorsDevelop and maintain the highest service delivery standards in the hospitality industryInitiate disciplinary and/or retraining actions as seen fit to uphold safety and positive guest experiences