Peter Talbott Email & Phone Number

Weston, West Virginia, United States

Weston, West Virginia, United States

• Provided excellent IT help-desk support to a vast and largely diverse client base consistently every day, for every issue, to every client, every time.
• Addressed every issue in chronological order in a timely manor without bias or favoritism regardless of client or issue.
• Worked through all the various challenges faced by of combining the forces of two MSP companies, Lincoln IT and DSS IT.➢ Main Goal to provide excellent support for the growing needs of their extended client base on.
• Applied all my previous IT experiences to current issues in order to avoid any potentially disastrous events from unfolding.Routinely would go above and beyond the required task at hand to insure the satisfaction of.

Clarksburg, West Virginia, United States

• OIT Contractor stationed at the Louis A. Johnson VA Medical Center
• Customer Service, addressing the diverse needs of our customers and business partners on an individual basis with the goal of complete customer satisfaction.
• Maintain accurate inventory numbers of 100% accountability over all IT Equipment in the facility as well as any GFE (Government Furnished Equipment) employee’s have in their possession.
• Routinely participates in small and large-scale deployments of PCs, Laptops, Printers and Monitors throughout the medical center and other buildings on the campus to veteran care-providers and support staff.
• Maintained a 100% record for all Key Performance Indicators as measured within our ServiceNOW ticketing system.
• Facilitate repairs of equipment under Federal Warranty Coverage, as well as imaging, and deployment of IT,

Weston, West Virginia, United States

Customer Service with a smile, promote `sales based on customer needs and strong knowledge of our product lineManaged inventory, unloaded trucks, stocked shelves, binned overstock, set and maintained modular integrityHandle 20 to 40 phone calls daily

Syosset, New York, United States

Provided Tier 2 and Tier 3 IT Support for all IT related equipmentMaintain a certain on hand inventory of imaged workstations and laptops ready to be deployedImplemented and maintained Windows NT 4, 2000, 2003 servers, Linux servers, Firewalls, Routers, Bridges and Switches in data centerRunning CAT5, crimping RJ45 fittings, mounting rack equipment.

Edgewood NY

• Tested all Desktop and Laptop computers that were delivered from leasing companies.
• Repaired off lease Desktop and Laptop computers for retail sales online as well as office IT equipment.
• Provided Tier 2 and Tier 3 support for customers and large client accounts
• Maintained all data center equipment, weekly review of system logs and penetration tests
• Tested and Applied Critical/Security Updates

Garden City, New York, United States

• Warranty repairs of Dell, HP, Compaq, Gateway and Packard Bell desktop and laptop computers.
• Out of warranty repairs of all desktop and laptop computers.
• Provided excellent customer service for all technical service department customers
• Fluent use of their ticketing software, Tech MXP.
• All peripheral upgrades: RAM, Hard Drives, Processors, Mother Boards, Video Cards, Modems, Sound Cards, Video Capture Cards, SCSI Controllers,IDE/EIDE Controllers, RAID Controllers, and multiport IO cards.
• Software/Operating system installs and upgrades.