Peter Thompson Email & Phone Number

Canterbury, United Kingdom

Developing company strategy and success through:Accreditation of ISO 14001 & 9001 as Management Representative and principal business contactDeveloping business relationships with stakeholders external to the businessI.I.P Manager responsible for retention and re-award since 2010Two Ticks certificate maintained and latterly Disability Confident employer accreditationMiddle management support and mentoringHR Main contact for the CompanyFleet management over lease and company owned vehiclesFTA Certificate of Excellence in Van OperationsContract Manager for key accountsNegotiator for contracts with key external providers for the business

Reporting to the Company board of directors for this independent cleaning company. Responsible for service delivery of contracts to all clients, preparation of contract tenders of major contracts, delivery of Investors in People, 2 Ticks Award and Corporate Social Responsibility of company.Developed a company business plan to lead the company to improve and increase turnover through sustained growth and customer retentionBuilt an Area Manager team with a professional and customer focussed outlookLed the company to being awarded the 2 Ticks Award presented by the Minister for Works & Pensions for Social Reform at the House of CommonsSuccessful re-assessment of the Investors in People AwardDevelopment of company Customer Confidence Indicator (CCI)Introduction of company quality system in alignment with KPIsDeveloped and produced company newsletter, Keeping up AppearancesIntroduced a reward and recognition scheme recognising service excellenceSuccessful and contributory to the winning two major contracts Delivery and development of web site www.townandcountrycleaners.co.uk with on line shop, client login area and staff login area. Introduction of e-mail technology

Senior manager with 12.5 years experience in a customer service & operational environment. Worked for 25 years for a major water company supplying over 600,000 customers in Kent Reported to the CEO for this privately owned water company. Responsible for customer service delivery across the business. Chairman of the U.K. Waterforce Consortium. Water U.K. Customer Network Representative. Delivery of Customer Charters and Investors in People Award. Development of partnership with Kent Air Ambulance.