Peter Tolhurst Email and Phone Number

2017 is another year of change for SEA Consulting. Our business now is entirely focused on expanding the Spider Strategies Software sales as a strategic partner. Spider Strategies has two Business Performance software solutions, Quickscore and Scoreboard. QuickScore is the only software formally recommended by the Balanced Scorecard Institute. The Scoreboard product is for organisations who are wanting a software solution to help manage business performance but are not following a Balanced Scorecard approach.We have worked with many organisations ranging from small companies to large corporations to successfully implement Spider Strategies Software Solutions.

Implemented performance management solutions in a range of sectors within Australia and Sout East Asia. Sectors include government, convenience stores, franchises, pharmaceutical, manufacturing and property servicesDesigned, developed and implemented an Integrated Performance Management System to provide improved alignment of People to Strategy and Integration with Critical Customer ProcessesDeveloped Strategy Map and Balanced Scorecard system for Australian Steel Manufacturing organisationProcess design and performance management framework for Advance Planning and Scheduling System for Major Mining and Processing BusinessDesigned, Developed and implemented Management Systems for Major Mining Project implementationConducted management systems review of a major Australian based manufacturing organisation and provided recommendations to address gaps.Developed and implemented a customer focused process based model for a major Australian Manufacturing OrganisationProject Management and implementation of a company wide Complaint management System for a major Australian based Financial Institution

Initiation, design, direction and implementation of a common organisation wide complaint management systemConfigured complaint software to meet the business requirementsChange Management and engagement of users in moving to a common complaint management process and organisation wide system.Designed and produced a user training manual for the company wide Complaint Management SystemDesigned and delivered User training and provided user support for 400 users across a range of sites throughout Australia and OverseasCoordinated the transfer of technical knowledge of products as part of mill closure and handover of productsConducted a review and provided recommendation to reduce complexity of product range in steel production facilitiesCoordinated the reduction in the number of sizes and grades of steel producedDeveloped a process for the review and approval of new products

Initiation, design, direction and implementation of management systems including - Systems to meet the requirements of ISO 9001 and Ford Q1- Process mapping and documentation including standard procedures, inspection and testing standards and equipment calibration system-Mechanical Testing Laboratory to meet AS 17025-Maintenance of NATA accreditation of the mechanical testing laboratoryDesigning and integrating customer service standards into the production process including involving customers in product and process standards and product trialsDeveloped relationships with key customers including complaints and enquiries, planning and co-ordinating new product developmentTeam based approach to problem solving ensuring inclusion of customers (internal and external)Use of Kepner Tregoe and other process improvement toolsLed investigation into product tracking issues at major manufacturing plant and implemented a simplified quality management system as a result of reviewManaged the contract and supply of billet feed import shipments including supplier assessment for feed stock from International SupplierMentoring and coaching supervisors in the pursuit of excellence in management systems including Customer relationship managementMaintenance of KPI and statistical analysis for business performance including designing and conducting measurement system analysis studiesContract administration; monitoring compliance of contractors and consultantsPioneered development of Australia’s first electronic document management/control system

Planning, Organising, Communication, Controlling, Co-ordination, Scheduling.Computer system design and training other employees in computer related skills.Co-ordinated system development for automated slab storage and retrieval system Commissioned an automated slab storage and retrieval system.Specified the user system requirements for the computer system.Designed and documented training manualsTrained operators to use the computer system.Managed the transition from the old computer system to the new.Used team based approach to problem solving.