Global eCommerce Service Owner for Business critical 24x7x365 E2E services. Shift lead and coordinator of multiple international teams. Close cooperation with key stakeholders and business representatives.• Service owner for 15 Business criticall E2E eCS services• SLA and process update• Support model review and update• Regular Service performance reviews• Recovery management• Vendor management• Service level management• Resources management (weekly review with support team for upcoming actvities and ongoing matters related to services)• Proposals (new services, enhancements, capacity)• Support matrix planning (support resources assignment)• Change planning (Releases/ hotfixes, capacity/ HW, patching)• Vulnerabilities and patching. (mitigation of vulnerabilities)• Continuous service improvement• Review of Run sales Order (regular weekly review with Account Manager, discussion of ongoing activities)

Application support and service ownership for various IT based services (HR, Business Intelligence, etc..)• Deputizing of manager on L2PD• Service ownership for HR application motiv8• Single point of contact regarding matters related to service for business representatives and corporate executives.• Monthly service performance reviews with customer including bi weekly conf. calls to address issues or inform about situation in service.• Provide consultancy to business regarding new offers and bids.• Leading team of 4 people, coaching, motivating, solving issues• Engage in First Choice.• Ad hoc reports and complex reports directly from DB (SQL, Reporting Services)• Mass uploads and data updates directly on backend (on DB level)• Providing technical support to business and testing (DB migration, testing of new builds, technical analyses)• Automated partition creation for next periods as part of LRT SIP (Oracle PL/SQL)

Oracle development (PL/SQL, Forms)Projects:• VZP (Oracle (PL/SQL, Forms), Unix).• Redesign VZP’s Oracle forms applications to centralize form.

Application support• Responsible for 3rd level Application support, development and deployment services for part of a given Domain to DHL countries/ functions, acting as ‘Service Owner’ for these services, in order to ensure the maximum availability of these services to the business and the smooth deployment of new improved services with minimal disruption to business continuity.• Programming Shell scripts for HP-UX (ETL, Cron jobs, Ad Hoc scripts)• Compass (Country Margin and Pricing Analysis System) upgrade 1.1.2 – 1.4.2 (skipping two releases 1.2 and 1.3) Producing migration scripts and data conversion of 70databases.• Migration of SSA (Sub Sahara Africa) databases, software and users to Prague’s servers. • Cooperation on preparation of Business Requirements Statement (BRS).• Producing System Requirement Statement(SRS)/ Technical Design.• Developing/programming patches and ad hoc for supported applications(C/C++, ESQL/C, 4GL, PL/SQL, Pro*C).• Application tuning.• Coordination of offshore development (Infosys India).• Producing and updating application’s documentation.• Communication with Business representatives.• Global Service Ownership (service Compass) for regions EMEA, APIS, AMIS.• Migration of local LDAP (dedicated for global financial application Management Adjustment Processing System 4.0) into EDS (Global LDAP).• Installation and configuration of Cognos Power Play and Report NET studio on MS Windows server 2003, deployment of cubes, reports, and administration & support.• Deployment, configuration and support of DHL financial applications base on Informix, Oracle, MS SQL, Teradata, Weblogic, Cognos, Apache, Tomcat, Citrix, MS Access, HP-UNIX, MS Win 2003 server. • Developing new releases and patches of DHL financial applications (Costing, Margin, Pricing, and Reporting) in 4GL, ESQL/C, C/C++, MS Access, VBA.