Manage IT infrastructure for company premises office in Hong Kong, Shanghai, Taipei, Singapore, Tokyo, Seoul, Mumbai, Dubai and shared office in Beijing, New Delhi and Lebanon. Responsible in maintain company HK datacenter VM ware server production, manage Asia offices IT setup and implementation, manage IT service and equipment procurement with vendors, manage inhouse IT assets, servers and users data backup, provide Windows-based Dell server, PC, Apple Mac OSX, iOS troubleshooting support. Work as a team head with one team member based in Hong Kong office and provide daily IT helpdesk support, training for over 100 end-users across the region. Direct report to the Vice President, Global Technology team head based in the US Chicago headquarter, Asia Management Committee, Global President.Key achievement and event:In 2019 implement Tokyo office IT equipment refurbishment, implement Singapore office relocation IT setup, manage company new CRM system deploy in Asia, switch company video conferencing to Zoom, manage VMware AirWatch Workspace One.In 2018 in charge of Hong Kong office relocation project, manage servers and storage move into a co-location data center, manage new office IT setup and renovation with vendors, manage staffs and company assets move to the new office and shared office, manage former office tenant reinstatement with building management nominated contractors, project expenses budget control and completed on expected schedule. In 2017 implement Shanghai office renovation IT setup during move out to WeWork shared office and return to premises office, deploy Fuze Meeting collaboration and Voice service in Asia.In 2016 manage CRM FileFinder11 upgrade, deploy and switch to Arkadin audio conferencing, company Asia management changedIn 2015 implement VMware VM server upgrades with extra SAN storage, implement Exchange server upgrade to 2013 from 2010, company head of IT changed.

Managing IT infrastructure for company premises offices in Hong Kong, Shanghai, Taipei, Tokyo, Seoul, Sydney Mumbai and shared offices in Bangkok, Bangalore, London and Amsterdam to provide daily IT help desk support over 40 users.Key achievement and event:In 2014 implement Taipei office renovation IT setup, implement Hong Kong back-office relocation to merge in the main office, manage new VMware VM server with SAN storage setup and server migration, decommission BlackBerry BES server switch to MS Exchange active sync.In 2013 implement Seoul office IT setup, Asia offices Cisco Aironet access point rollout, switch company video conferencing to UCi2i by Pexip, switch Spam management from Barracuda to Mimecast.In 2012 implement Singapore office IT setup, switch company video conferencing to Arkadin Vidyo, new IT assistant based in HK on board.In 2011 implement Hong Kong back-office IT setup, implement Exchange server upgrade to 2010 from 2003, switch to Avaya IPO phone system to replace Nortel BCM system, IT support for company Asia conference held in Macau.In 2010 implement India Mumbai office IT setup, implement Tokyo office network equipment upgrade, implement Blackberry BES server, manage Riverbed WAN acceleration compliance deployment, manage new CRM FileFinder 9 deployment, provide IT support for company Asia conference held in Cyberport HK.In 2009 mange Asia office metro ethernet circuit deployment.In 2008 provide IT support for company Asia conference held in Four Season HK.

Responsible for customers system integration support in HK and China, implement and maintain customer office network infrastructure, servers and workstations operation, manage over 150 customer servers as a system support team member in 1 of 4 senior engineers. Leading field engineer to implement customer Windows-based server setup or migration, general PC setup and troubleshooting, manage customer office relocation IT setup projects.

Responsible for HK small and medium-size customers onsite technical support, Windows-based PC and Server software installations support, network and printing troubleshooting, software and hardware maintenance.

Worked in IKEA Division Shatin flag store, responsible as a Furniture Sales, operate retail store opening and close duties, maintain store business area for customers, manage price tag and signage, promo and provide product information to customers, orders check out process for customers and arrange delivery service, goods stock take and data entries, furniture installation.

Team member in Commercial Enterprise System Support Division to provide project management service with sub-contractors, hardware and software installation or upgrade service, inventory service, outsourcing secondment service, provide IBM, HP, Compaq PC and server product support. Served key customers:Standard Chartered Bank, HSBC, Citi Bank, Bank of East Asia, Chase Manhattan Bank, DBS Bank, Dao Heng Bank, Overseas Trust Bank, Kwong On Bank, The Dairy Farm Company Limited, Wellcome, Mannings, 7-11, Hong Kong Electric, Tom.com, Hong Kong Arts Centre, The Excelsior Hotel, Tradelink, WTT, etc.

Responsible for Commercial Customers Windows-based PC hardware and software onsite installation support.