Peter Veerman Email & Phone Number

Key projects:Deploy Blue Coat proxy servers in EMEAActive Directory migration server 2003 to 2008 R2ResponsibilitiesPCI patchingOncall rotationTier 3 support (Blue Coat, Active Directory, DNS, DHCP, GPOs)Support servers for all global Locations (Dell, HP, 2003 and 2008)Assist in webfilter queries, adding layers, rules and implement whitelists.Basic email.

Working on the Amsterdam EUS IT Department.Responsibilities:Supporting end user community with desktop applications, hardware installation and repair, Internet communications, network wiring schemes and protocols, and printing issues in an effective and efficient manner using all available resources. Providing assistance to Network Operations by supporting.

Working on the Dell Consumer Technical Support DepartmentResponsibilities:Private customer supportOnsite engineer supportRetail support, Selling extra services, repairs, hardware and software.Specialized in:Troubleshooting from remote siteInspiron, Vostro, XPS and Alienware systemsEscalationsCoaching

Working on the Dell Consumer, Small and Medium Business Technical Support DepartmentResponsibilities:Supporting both laptops and desktops (Vostro, XPS, Alienware and Inspiron systems)Diagnosing problemsTroubleshooting from remote siteAdvising and helping costumersBooking parts, repairs or collect and return servicesSelling costumer extra services, repairs.

Amsterdam Area, Netherlands

Responsbilities,Participate in projects: -Digital Signage at Cisco Expo -Smart Grid -Callobration of Physical Security -Digital Signage in building

Amsterdam Area, Netherlands

ResponsibilitiesSupporting usersAdminister, Installing, configuring workstations and notebooks (Optiplex and Latitude)Administer and installing of label printersAdminister of Canon printers ( adding users; email, name)Administer of workspacesPatching cablesMoving users and workstations.Troubleshooting, both hardware and softwareAdding or replacing.

Volendam

Network Administrator

Associate Ict