Mason King Email & Phone Number

Johnstown, Pennsylvania, United States

Handle customers via inbound calls, outbound calls, or through the internet Assist customers using a call flow guide to answer questions and solve problems Track, document, and retrieve information in databases Invest in our customers’ success by offering additional products and/or services Resolve technical issues related to hardware, software, and client products Provide basic customer service support Be an amazing problem-solver Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology is preferred. Supported new hire employees during nesting period

Johnstown, Pennsylvania, United States

Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs. Performs a variety of fulfillment duties for clients in their homes including delivery, installation, and networking with a primary focus on Home Theater technology. Maintains phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting their devices. Provides timely updates to the client and store precincts. Responsibly manages inventory and Geekmobile maintenance. Provides feedback and training to store teams as well as assists with in-store stock repairs. Supports Geek Squad efforts to protect the world one device at a time.

Diploma Of Education, Network And System Administration/Administrator, 12

High School Diploma, Computer Science