Peter Vu Email & Phone Number

Calgary, Alberta, Canada

Responsible for the development of long term strategy for Digital Transformation within TELUS Business Solutions and for all enablement functions including OPEX management, executive communication, and operational scorecard development.Leading our Data Enablement and Vendor Management teams delivering further support within our organization.

Calgary, Alberta, Canada

Orchestrated the integration of diverse intelligence and information streams, crafting streamlined and impactful executive summaries that empower senior leadership with actionable insights for strategic decision-making.Championed the creation of a unified business strategy, setting clear annual goals and objectives that galvanize team members towards collective success and operational excellence.Initiated and conducted regular leadership briefings, ensuring a steady and transparent exchange of information with our Vice President, thereby facilitating strategic support and guidance.Pioneered a uniform approach to executive communication within the team, promoting consistency and enhancing the efficacy of information dissemination and strategic initiatives.Leadership tenure of the data enablement team was marked by a relentless pursuit of accuracy and financial integrity resulting in recovery of significant lost revenue within products.

Calgary, Alberta, Canada

Spearheaded the development of a robust long-term strategic workforce plan, expertly aligning with revenue growth objectives, enhancing customer experience, and achieving cost-efficiency.Guided and developed a team of five strategy managers, empowering them to effectively manage near-term capacity to meet dynamic customer demands.Led and nurtured a specialized team of three, dedicated to advancing our reporting and analytics capabilities and managing a portfolio of large and complex deals.Continued to oversee a $25M OPEX budget for field operations with an intense focus on driving labor capitalization to offset stretch targets.

Calgary, Alberta, Canada

Managed a $28M OPEX budget for National Business Delivery field operations, achieving minimal variance and ensuring fiscal discipline.Drove a significant reduction in Net OPEX by $3.2M in 2019 through diligent financial oversight, and identifying SAP misalignments.Recognized for exceptional financial analysis and communication skills, translating complex data into understandable narratives and contributing to strategic decision-making as a trusted leader.

Calgary, Alberta, Canada

Crafted a field resourcing strategy to drive revenue growth and support key initiatives within the business customer segment.Orchestrated a supply and demand strategy with key partners, crafting mitigation strategies to anticipate and meet evolving demands while safeguarding the integrity of established product lines.Supported the expansion of an $11M hospitality TV portfolio through a targeted field resourcing strategy, demonstrating a keen ability to capitalize on market opportunities and foster significant business growth.Developed dynamic resource plans spanning from immediate to 90-day forecasts, optimizing the deployment of skilled resources while equipping leadership with the foresight needed for strategic staffing and financial planning decisions.

Oversaw a high-performing team dedicated to delivering insightful reporting and analysis for field operations, ensuring adherence to SLA’s and contractual obligations, and driving operational accountability.Led and mentored a cadre of Business Analysts, fostering a culture of excellence and precision in project execution, while championing efficiency initiatives through meticulous performance tracking.Created innovative centralized databases and aligned scorecards, granting operations a panoramic view of overarching and individual performance metrics, enabling targeted improvements.Revolutionized operational efficiency by automating key reporting processes and providing critical analytical support to executive and project committees, culminating in the creation of a comprehensive payroll process that aligns financial incentives with actual performance.

Served as the pivotal IT liaison for Commercial Markets, Residential Markets, and Encompass, expertly managing complex support requests and fostering a collaborative relationship between business units.Led a strategic initiative to enhance SAP system performance by securing funding and overseeing the successful deployment of a new server blade, significantly boosting system capabilities.Implemented a company-wide upgrade to dual monitors for call center staff, achieving increased agent productivity and completing the project under budget and ahead of schedule.Developed and launched the IT Quick Wins pilot program to expedite application development, addressing the growing need for agile solutions and streamlining of HR processes.

Pioneered forecasting models for resource capacity, aligning supply and demand across various TELUS departments, to proactively address future workload and staffing needs.Conducted in-depth TELUS TV workload analysis, delivering key insights to executive leadership that informed operational efficiency improvements and marketing strategies.Executed thorough root cause analysis on critical CRTC performance indicators, ensuring the consumer mass market portfolio remained compliant with regulatory standards.Collaborated with vendor and procurement teams on project management, enhancing contract workforce productivity and service quality through strategic data analysis and reporting.

Managed after hours dispatch workload for emergency network failures.

Provided technical support for small, medium, and enterprise phone customers.