Peter Watson Email & Phone Number

Dfw Metroplex / Mckinney, Texas.

Reviewing, Consulting and Advising regarding Special Projects.

Richardson, Texas, United States

Plano, Tx. Usa

Having achieved following Certifications :-Project Management Professional from Project Management Institute Scrum Master (PSM1~Scrum.org); CompTIA Security+ (CompTIA)Lean Six Sigma (IASSC); ITILv3 (ITSM) and COBIT 5 (GRC).CERT / TRAINING• Certified Project Management Professional PMP • Graduated of Ericsson Leadership Core Curriculum (LCC)• Service Delivery Manager Certification • Agile CSM/CSPO at Crosswind Learning

Plano, Dallas, Texas Usa

PRINCIPAL COMPETENCIES & SKILLS• Achieved 85% margin on $4.5 million in support services• Score of 95% in customer satisfaction survey• Successful cost management by proactively monitoring data (SAP) • Adaptability to manage change & having expectation of continuing to so as needs evolve• Manage third party supplier / partners relationshipsEXPERIENCE • Led, the successful completion of Ericsson internal preparations to support Orchestration for Cloud Computing (NOS) / virtual network functions (VNF) • Appraised agile developed software deliveries to Orchestration solution for supportability; participant in daily scrum meetings / client project meetings• Oversaw support for all Operations & Business Support Solutions, Orchestration & Legacy solutions• Delivered, as sole responsible SDM, all contracted services for over forty products • Solution Support for the Wireless business ~ Service Delivery Ecosystem Solution; life cycle management (LCM) of software & hardware and 3PP management of Oracle, RedHat & HP• Designed & Implemented case handling flows for NOS• Advocated for customer view to Product Management• Created & updated scorecards for Directors weekly & monthly meetings• Authored reports and chaired Customer Performance, Delivery, and Quality review meetings• Continuously build and maintain relationships with clients and internal teams in diverse environments• Delivered through a matrixed organization by mentoring staff and building good team camaraderie • Decide action and persist with implementation in ambiguous / unclear situations (i.e.no budget)• Represented Support Organization while contributing to delivery program’s governance meetings

Guildford, United Kingdom

Responsible for initial Project rollout of Ericsson provided part {50%+} of Vodafone 4G / LTE Network• Standardized software delivery activities to Vodafone 3G Network by implementing SW roadmaps• Introduced configuration management control to software deployment for improved quality• Led 20+ matrixed resources in RAN/CORE to timely achieve multiple (Thousands of individual) upgrades

Tokyo, Japan

• Supervised and motivated a team of twelve engineers with six nationalities to successfully prepare for soft launch of 3G while meeting customer timelines• Enabled successful localization of support services through comprehensive knowledge transfer• Saved $900 per case / day by reducing number of penalty days per quarter from 1663 to 0 in Q2 2000 Support Engineer, Nov 1998 to Sept 1999• Member of team providing 24 x 7 365 support services to JPhone, Tokyo, mobile Network

Orange County, California Area

• Migrated, to the support team responsible for the customer's West Coast PCS network, after launch

Greater San Diego Area

• Lead the commissioning and integration in San Diego of all nodes necessary for the Soft Launch, at the Republican National Convention in August 1996, of the digital Personal Communications System.

Guildford, United Kingdom

Completing test and handover to customer for launch of Wireless (GSM) and Wireline nodes across the UK and also including a six months assignment in Southern China after joining the company and completing initial training.