Scotia Bank – (Critical Facilities Analyst) (April 2018 – Current)Senior Technical Support Analyst for Scotia Bank (Rotating Days / Nights) Member of a unique and specific team dedicated to resolving severe internal and external issues. Responded to critical outages and priority one issues and escalations within Scotia Bank. Monitored & Administrated Worldwide Datacentre Environments. Stationed at Disaster Recovery site.Technical Support Analyst for Scotia Bank (Dedicated Nights) Provided worldwide monitoring and support for multiple Scotia Bank Datacentres (Canada, New York & UK). Full Administration of Scotia Plaza Datacentre (Racking, Un-racking, Upgrading Servers & Disposal). Responsible for printing Multiple Trade and Governance reports. Liaison with Iron Mountain for tape backup and restore. Stationed at Scotia Plaza (Downtown Toronto). Technologies Used / Supported;Windows, Microsoft Exchange, Cisco, Dell & IBM (Datacentre Servers), Microsoft Office (Excel / Word / Access - Reports), AS400 / Mainframe Telnet Sessions (Tape Backup System), Vertices (Tape Backup Administration), Microsoft Internet Explorer (Scotia Internal WebPages), Citrix Sessions (Security and Management Consoles), Cisco Anyconnect (RDP Software), Entrust (Security Software), Service Now (Ticket Creation & Inventory Requests).

Mackenzie Richmond Hill Hospital - Support System's Specialist (May 2016 - Current)Internal and External Deskside Support for Mackenzie Hospital and Multiple Satellite locations.Asset Management and Move Coordinator for ICAT Department within Hospital.Provided full Technical and System based solutions to high level issues.Technologies Used / Supported;Windows, Microsoft Exchange, Nortel & Cisco (Phone / PBX System & Private VPN System), Microsoft Office (Excel / Word / Access - Reports), AS400 / Mainframe Telnet Sessions (ADT Medical Databases), Microsoft Internet Explorer (St Michael’s Internal WebPages), SCCM, Microsoft Active Directory (User Support), RSA Token’s (Security Software), Service Now (Ticket Creation & Inventory Requests), Custom Medical & Research infrastructure (Star, EPIC, QES, WOW carts etc).

St Michaels Hospital – CompuCom (Technical Analyst) (March 2014 - May 2016)Helpdesk Tech Support for St Michaels Hospital (Rotating Days / Nights) Resolved Medical & Research based IT issues for Doctor’s & Staff.Provided technical assistance with custom medical and IT Hardware / Software.Completion of CompTia A+ CE certification. Technologies Used / Supported;Windows, Microsoft Exchange, Nortel & Cisco (Phone / PBX System & Private VPN System), Microsoft Office (Excel / Word / Access - Reports), AS400 / Mainframe Telnet Sessions (ADT Medical Databases), Microsoft Internet Explorer (St Michael’s Internal WebPages), SCCM, Microsoft Active Directory (User Support), RSA Token’s (Security Software), Service Now (Ticket Creation & Inventory Requests), Custom Medical & Research infrastructure (Soarian, WOW carts etc).

Scotia Bank – Polyplacements (Senior Desk-Side Technical Analyst) (July 2008 – March 2014)Desk-Side Tech Support for Scotia Bank (Rotating Days / Nights) Worked in a Close-Knit Coordinated Team to resolve internal issues. Built and maintained custom PC’s for each department of Scotia Bank. Administrated Scotia Wide Active Directory Environment.Desk-Side Tech Support for Scotia Bank (Dedicated Nights) Provided offshore support (Hong Kong, Singapore, Mumbai & UK) Extensive reporting and documentation Stationed at Disaster Recovery site Cross Trained with Scotia Bank Ops teamService Desk level I Support for Scotia Bank (Days – Eight Member Team) Dedicated email intake support within a Call Centre Environment Senior Member of the phone intake team responsible for Escalations to Level II Technologies Used / Supported;Windows, Microsoft Exchange, IBM Lotus Notes, Nortel & Cisco (Phone / PBX System & Private VPN System), Microsoft Office (Excel / Word / Access - Reports), AS400 / Mainframe Telnet Sessions (Trade related Mainframe Systems), Microsoft Internet Explorer (Scotia Internal WebPages), DameWare (RDP Support Software), Microsoft Active Directory (User Support), Entrust (Security Software), Service Now (Ticket Creation & Inventory Requests).

Support for Multiple IBM Accounts Level 2 (Nights - Solo) Control Desk Member for Equifax account; Diagnosed Severity Issues, Initiating Tech and Management Conference calls, Resolved SNA, IP and Mainframe related issues for Major clients, composed multi format Reports and constantly updated internal knowledge base. Resolved and Documented problems for Exelon Nuclear Power Generation Company; Diagnosed Helpdesk and Severity issues while coordinating with Exelon Staff. Tech Support for IBM's Equifax Account Level 1 (Nights - Two Man Team) Worked closely with Control Desk to resolve business client's issues involving Multi-Million / Billion dollar transactions. Single-Handedly resolved issues regarding SNA / Mainframe connections and Internet / VPN Issues. Tech Support for IBM's Equifax Account Level 1 (Days - Sixteen Member Team) Worked in a Close-Knit Coordinated Team to resolve customer issues for Equifax within a Call Centre Environment. Technologies Used / Supported;Windows XP (IBM Edition), Microsoft Exchange, IBM Lotus Notes, Avaya (Phone / PBX System), Microsoft Office (Excel / Word / Access - Reports), AS400 / Mainframe Telnet Sessions (Mainframe Connectivity), Microsoft Internet Explorer (ePort Access & Support), VNC software (Call Status), PC Anywhere (Exelon RDP client), Novell (Exelon Network), Microsoft Active Directory (Exelon User Support).

Converted full Paper Based Accounting and Filing System into a Computer Based System.Setup and Assembled Windows NT based Server.Installed and Assembled Three Windows 98 Based PC's.Configured Windows NT Based Network & Database System.Installed and Configured full Network Cabling (BNC / RJ45).Integrated existing Apple Macintosh Desktop Design System into Network.