Serve as the trusted advisor for key users and decision makers•Regularly meet with clients to review success plans, collect feedback, and discuss progress on accomplishing business goals.•Minimize churn by providing proactive customer service to key users and decision makers•Ensure smooth implementations and provide exceptional training presentations to new key users•Manage client profiles in the CRM by keeping information updated, tracking health scores and other retention metrics, and making note of major changes•Manage escalated client issues and provide swift resolutions and recommendations for the future•Advocate internally for product fixes or features on behalf of clients•

• Manage day-to-day business of practice, including supervision of billing and business office functions, personnel management including hiring, training, and supervision of all staff. Citrix PM super user.• Streamlined scheduling to increase provider billable hours by 22% in first 90 days.• Conducts regular staff meetings to discuss practice operations, safety, staff improvement ideas, patient experience, reviews new policies and procedures; and shares general information. • Maintain appropriate environment for doctor's office, interact with vendors, perform administration tasks for regulatory agencies• Conduct appropriate communication with insurance companies, managed account payable, and payroll and completed action plans.• Responsible for marketing, both in person and through social media

•Oversaw the development of a new department within the Department of Emergency Medicine. •Remotely managed customer success operations of multiple offices. Direct work flow & office staff – including recruitment, performance management and training / development of EMR software. •Provide support and performed regular QA reviews for client intake, registration and scheduling functions. •Manage patient reception, and client services coordination. •Maintain and operated the electronic health records and billing system.

• Successful healthcare administrator who has demonstrated continuous growth achievements, and leadership in the management of complex activities within the healthcare industry. • Solid business insight and ability to ascertain and analyze needs, forecast goals, streamline operations, and envision innovative solutions. • Excellent communication and interpersonal skills utilized daily as the foundation to effectively network, negotiate, and maintain positive partnerships with clinicians and center staff. Accomplished at setting, and achieving high standards of patient care.

• Responsible for exceeding monthly EBITA budget in excess of 15%• Successfully maintained and grew a center exceeding $3 million per year• Designed and instituted automatic referral and direct authorization programs that accelerated patient referrals from two weeks to less than two days• Proudly maintaining patient satisfaction scores placing us third in the nation out of over 300 centers• Responsible for training new hires on the EMR as well as office procedures