- Manage the enterprise resource planning (ERP) system and being sure that the system achieves the company business needs and requirements.- Provide support and resolution for the ERP system including configuration and enhancement requests from the user community and company management.- Maintain, support, and upgrade existing business systems and applications to meet the business needs for growth.- Design and implement quality assurance testing, unit testing and integration testing.- Identify proper resources, assign roles, and set deadlines ensuring project successful completion.- Review with stakeholders (vendor, management and department members) their requirements, project status and any other relevant issues. - Facilitate meetings, conduct and lead presentations and/or training sessions with management and end-users, for any updates.- Work within corporate information technology governance practices.- Coach and support employees with training and development activities.- Monitor team performance to ensure objectives are met.

• Maintain a compliant, secure, reliable, and highly available server environment for Dynamics AX 2012 R2/R3. • Installing and Configuring Microsoft Dynamics AX 2012 R3.• Proactively monitor system performance and respond to performance issues in a timely fashion. • Apply patches and upgrades to Microsoft Dynamics AX environments. • Plan, implement, and maintain disaster recovery solutions. • Work directly with current ERP users to design & implement application procedures. • Train users at all levels of the Company on new & existing ERP processes / procedures. • Identify software development and / or programming change needs and formulate solutions to meet these needs. • Documentation of ERP business processes / procedures and workflows. • Provide technical support and functions as front-line end user support. • Maintain system documentation.

• Managing Internal Full IT Systems & Networks. • Configuring and administrating MS SharePoint servers. • Configuring and administrating MS Exchange servers. • Configuring and administrating MX Lync Servers. • Managing Domain Servers. • Designing and planning network infrastructure. • Administrating Avaya Call center. • Administrating MS Dynamics AX 2012. • Managing / Developing internal systems Applications using MS SharePoint. (Procurement) • Using MS SharePoint Business Intelligence tools. (Dashboard Designer) • Managing Symantec Backup Exec System. • Managing Kaspersky Admin Kit too

Technical Support Engineer in Global for Communication and Consulting (G4CC) outsourcing for Network Operation Center. • Handling the primary configuration procedure for various voice services for ex: Cisco Call Managers, Cisco routers and switches, Next One, IVMS, Auto-LCR, EZ-LCR, Sys-master, SIP Servers. • Technical Support in Grand Stream VOIP solution and troubleshooting. • Technical Support at Q3 responsible for installation, configuration, administration and maintenance for huge Microsoft Network Environment as: DNS Server, Active Directory Server, Exchange Server, ISA Server, MS SharePoint Server. • Act as a vital member of the IT group responsible for the building, planning and implementing the Microsoft farm servers for both: Major Projects: • Italian University in Egypt. • Gulf Bridge International in Qatar