Peter Fry Email & Phone Number

Sydney

Sydney, Australia

Sydney, Australia

Managed all aspects of household operations for a private luxury residence including scheduling, coordinating staff, overseeing maintenance, managing budgets, arranging events, and providing personal assistance to employers.Supervised team of 10 staff members including housekeepers, landscapers, chefs, and drivers. Created schedules, assigned duties, and conducted performance reviews to ensure smooth operations.Handled administrative tasks such as paying household bills, maintaining financial records, and preparing reports. Developed and implemented policies to improve efficiency.Oversaw maintenance of the property by managing repairs, inspections, and upgrades. Secured bids and monitored the work of landscapers, contractors, and handymen.Provided personalised services to homeowners such as handling mail, making travel arrangements, running errands, organising events, and welcoming guests.Planned and executed elaborate dinner parties, charity events, and holiday celebrations for up to 200 guests. Assisted with the selection of menus, décor, and entertainment.Managed a comprehensive beverage program including selecting and purchasing fine wines, maintaining proper storage conditions, and providing table service.Ensured security of property and residents by enforcing protocols, overseeing systems, and coordinating with security personnel.Applied extensive knowledge of etiquette, food service standards, and hospitality best practices to deliver exceptional customer service.

Sydney, Australia

Developed and delivered Butler training programs to hotels and resorts. Areas covered in training includeThe Role of the Hotel ButlerEtiquette, Manners, and ProtocolGrooming and Personal PresentationFood and Beverage ServicePersonal Valet: Packing/UnpackingIn-suite ServicesCommunication and Interpersonal SkillsQuality AwarenessEnsuring total guest comfortPosture and dress codeHygiene standardsCommunication skillsBody language and eye contactEtiquette & Service language excellenceGuest history and feedbackComplaint & Compliment handling