Peter Armstrong Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Greater Los Angeles Area

Accomplishments: - Achieved an average 95% retention rate QoQ during tenure - Successfully expanded five of ten owned Enterprise accounts by more than 400% in one year, accounting for $3mm in expansion revenue- Converted pilot program into largest signed Enterprise account, growing revenue from $0 (pilot stage) to $1mm+ in ARR in only 9 monthsResponsibilities: - Owned full responsibility for retention and expansion of a $6m+ book of enterprise clients - Built and maintained trusted executive-level relationships with key stakeholders - Developed and executed on customer account plans that resulted in high product adoption- Acted as consultant providing client strategic recommendations to achieve desired value- Created client-facing and internal training modules and best-practice content - Partnered with Product, Engineering and Data Analytics teams to provide more than 50% time-to-market expediency QoQ during tenure

Greater Los Angeles Area

Accomplishments: - Resolved over 100 Zendesk/Kustomer customer inquiries per day, earning title of “most dependable rep” during tenure - Successfully commandeered over 150 drivers and passengers with a 97% early/on-time arrival to destination per day - Converted two B2C accounts into B2B accounts totalling $50k+ ARR through white-glove customer service Responsibilities:- Delivered world-class customer satisfaction via phone, email, app and website support- Senior-Lead Rep responsible for assigning daily priority briefs and tasks to a six-member team- Created knowledge-base articles outlining training procedures and best-practices

∙ Senior Lead Bookseller, Senior Lead Music Seller, Cafe Barista, Inventory Receiving | Barnes & Noble Booksellers | June 2000 – October 2015

Master Of Fine Arts (Mfa), Theatre

Ba, Liberal Arts (Theatre)