Overseeing and driving strategic initiatives to improve processes, implement organizational transformations, and enhance overall efficiency for the European region of Lendlease.

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Responsible for converting the Commercial Downstream and Development strategies of Alliance Healthcare into a technology roadmap. Primary areas of business responsibility are all sales teams, both account execs and tele sales. As well as looking after a large network of customer services representatives located in 12 locations, helping to provide quality customer experiences for the pharmacies, hospitals and dispensing doctors across the UK. Ensuring existing revenue streams are underpinned by suitable solutions and capabilities, as well as working with the business to grow new revenue streams from both downstream and upstream customers.

Responsibilities Representing the IT division, activities include establishing and developing relationships with board-level stakeholders; driving the Change Programme across the Advertising function of dmg media; managing business demand and subsequent inputs into the Programme Management function; acting as the primary interface between the IT function and Advertising, Circulation and Wowcher business units; delivering commercial analysis and prioritisation of IT investment and presentation to the Group Investment Board; management of external suppliers, and the definition and execution of customer engagement models.Key Achievements• Robust level of understanding regarding sales processes and leveraging the most from CRM applications. This includes a strong knowledge of Salesforce.com and its capabilities to meet sales teams objectives, as well as assisting the business in meeting the common challenges around adoption. This is demonstrable with the success in rolling out Salesforce CRM across 450 people and 8 sales teams located in multiple countries.• Led a key industry initiative for dmg media, to change the way Agencies and Publishers transact Advertising Sales. Worked on the proposal, from ensuring and creating appetite across the industry, to having the contract signed with Mediaocean, to put this platform in place. • Created advertising transformation programme, to meet the needs of the business, to drive revenues and increase efficiencies.• Established and chaired Advertising Executive Board, to define business strategy and prioritise demand. • Established 3 year strategic road maps.• Ensured the successful separation of Loot from shared services and infrastructure, to enable its disposal from the Group.

Responsible for the governance of DMGT's main pension schemes. Ensuring the £2 billion plus schemes are well run and benefits secured for the members. Role includes being Chair of the Admin subcommittee, ensuring that the scheme is well administered with timely, accurate and comprehensive processes and records.

Focused on all communications between senior advertising customers and the IT department, for all business change and major service delivery requests and issues. Dealing with multiple publications and sales teams in an area of the business that had revenues of £450 million a year.

Managing the second line support for all Advertising customers. This role concentrated on running small to medium sized projects, to deliver benefits to the 800 Advertising personnel.

Combined the Media Services and Advertising Services departments of around 50 staff. Primary activities during this period were to move the department away from non-digital technology and make the associated cost savings through improved processes and staffing levels.

Managed a small team of 12 staff, responsible for processing all photographic and video content for presentations and marketing purposes.

Asked to join the company from CMG to document, detail and suggest changes to the systems and processes for Associated Newspapers.

Associated Mediabase (Dec 99 - Jun 2000)Documented the client’s current backup and contingency procedures, using the NetViz application for some of the networking documentation. The CIO then approached me to work directly for Associated Newspapers.Save The Children Fund (Jul 99 - Dec 99)Converting applications to be Y2K compliant, from capturing requirements to building the replacement applications. Music Alliance (Jul 99)Changed an existing Access database to reflect extra data and reporting requirements.Courts (Mar 99 - Jul 99)Worked as a Team leader to automate the testing of Court’s MMS (Merchandising Management System). Lyondell (ARCO) (Jun 98 - Mar 99)Converting applications to be Y2K compliant. Based in Rotterdam for 6 months.BP (Feb 98 - May 98)Supporting two major oil dealing systems and working on Y2K systems inventory project.

Responsibilities included the monitoring of two main computer systems MVS and VAX, identifying problems using system application tools, resolving and reporting errors.