Peter Colman Email & Phone Number

Staines-upon-Thames, GB

London, United Kingdom

Personal investment and estate management – Managing private portfolio of residential property and various family projects. Utilising skills of customer care and prudence, whilst focusing upon genuine growth and well-being in all aspects of life. Making time for amazing, world class adventures, including Papua New Guinea’s Kokoda Trail, England’s.

United Kindom

Responsible for effective leadership of customer facing fault resolution teams. Working within a telecommunications product framework of voice, data and hosted services. Managing staff across multiple locations. Serving high-profile UK customer brand names from a wide range of industries, including health-care, media, transport, government, food and.

London

Successfully leading Customer Service Operations for international clients, ensuring ownership of support and delivery. Management of 150 staff and associated operating budgets. Peter's team encompassed Service Delivery Managers, Service Directors, Field Engineers, Project Managers, Service Desk and IT Support staff. Responsibilities included implementing.

London, United Kingdom

Leading and facilitating a team of Customer Service Managers and IP-VPN Owners (CISCO specialists) within the UK. Understanding corporate direction and encouraging staff to strike an effective balance between technical and relationship activities. Working to empower staff for confident performance. Flexibility and strong interpersonal skills have proven.

London, United Kingdom

Overall responsibility for the quality of service provided to the customer after implementation (measured against Service Level Agreements). This includes arranging & leading regular review meetings, providing reports and attending to all customer concerns, globally. The roll involves significant communication with service providers, internal organisations.

London, United Kingdom

Responsible to help ensure the continued 24 hour operation of the SITA-Equant Network. Responsibilities included assisting with any technical fault that is not readily resolved at the normal Tier-2 helpdesk level. Platforms and communications protocols include ISDN on Controlware, Frame Relay, X.25, ATM on Nortel Passport & DPN-100, P1024B & P1024C on.

London, United Kingdom

Promoted from Customer Management Operator, CMU London. I experienced an exponential telecommunications learning curve for WAN access protocols on Nortel DPN-100 and Passport infrastructure. My Duties were to serve SITA-Equant customer’s via prompt and accurate isolation & resolution of data communications access faults reported to the London Helpdesk..

Hilton International Hotel - Brisbane - Australia

During this year I experienced strong practical floor work, complimented by supervisory and guest relations rolls in an outstanding 5-star environment. At times I was responsible for the co-ordination of up to 30 staff on a function. Deadlines were not flexible in this roll.

Darwin, Australia

For the NT Department of Lands, Planning and the Environment my work involved customised presentation of mapping data for both public and private sector clients. Manipulation of both topographic and cadastral data from the NT government mainframe via Mapnet. Digital data is edited using the Microstation CAD software on a UNIX OS. During 1995, six weeks of.

Darwin, Australia

• For the Survey Program, NT Department of Lands, Housing & Local Government, work involved:
• Experience in the administration of legislation, primarily the Unit Titles Act and its relation to others, such as the NT Planning Act and the Real Property Act.
• Use of varied office PC software for the management of strata title applications.
• Use of the NT Government Mainframe (LAIS) as an information resource tool.
• Direct and continuous contact with the public, building companies, other public sector agencies and private professionals such as solicitors, valuers & surveyors.
• Examination of Unit Title Plans, prior to their acceptance and lodgement with the Registrar-General. During 1994, I also completed 6 weeks Australian Army Service, passed an Economics Unit at Charles Darwin University.

Associate Diploma Applied Science, Cartography

Computer Techniques Survey Computations Photogrammetry Cartographic Computations Laws & Regulations Survey Drafting Geology

Hsc - Higher School Certificate

Mathematics 3-Unit English 2-Unit general Physics Chemistry Engineering Science

Internetworking Certified Professional, It & Networking

Introduction to Internetworking Internetworking with TCP/IP Data Network Design & Optimisation SNMP - Workgroups to Enterprise LAN.