Peter Burn Email & Phone Number

A highly experienced IT Professional leading successful service improvement programmes, specifically around cost and quality of service desk and infrastructure services within corporate enterprise environments. Experience covers both in-house and outsourced managed service environments.Specialties: *Financial management*Adopting & implementing ITIL best-practice*Managing continuous service improvement*Managing performance against SLAs*Managing vendor relationships*Quality and cost management*Desktop & Service Desk*Service reporting production, development and interpretation

Listed skills include Itil, Outsourcing, Service Desk, Service Improvement, and 17 others.