Consultant
CurrentOver the last 11 years I have been doing consulting work for call centers, repair centers and field service organizations regarding detailed analysis of costs vs. quality per transaction with the intent of continuous improvement or recommendations for in-sourcing / outsourcing. Most recently, I have been doing a lot of work and some significant large projects on moving customers and services from TDMA to VOIP systems.In the past I have been worked on NPCS and MAS license… Show more Over the last 11 years I have been doing consulting work for call centers, repair centers and field service organizations regarding detailed analysis of costs vs. quality per transaction with the intent of continuous improvement or recommendations for in-sourcing / outsourcing. Most recently, I have been doing a lot of work and some significant large projects on moving customers and services from TDMA to VOIP systems.In the past I have been worked on NPCS and MAS license valuations and use. I have been reviewing Smart Grid functionality, systems, vendors, and Federal Stimulus Projects associated with these systems. Show less