Global Application Manager with >20 years of experience in establishment & management of IT service delivery units in banking, consulting, energy, engineering, manufacturing businessProven track record in the leading of organizational transformation for IT service delivery units with 20 to over 250 membersSuccessfully executed critical IT projects like data center move, service desk implementation and system upgradesDrove digital transformation initiatives to enable business process optimization through RPA and cloud computingLead the definition, implementation and optimization of application support processes to address business requirementsFinancial background (planning, budgeting, charging, controlling and reporting)Developed and maintained customer contacts and built business relationsPeople management, people development and best-shore/off shore coordination