Peter Coombe Email & Phone Number

Certified Principle Service Delivery professional, learning my trade in the demanding Northern European Telco market. Filled with valuable lessons learned, I was recruited to the Australian region to drive customer support excellence in the local service delivery group. I thrive on exceeding customer expectations and acting as their advocate to help drive corporate organisations to perform to their maximum potential. Often at my best during periods of intense pressure, I use ingenuity and relationship management to control critical incidents, ensuring all levels of the organisations involved are aligned and engaged.I have broad international experience having been a global assessor for Service Deliver Manager certifications since 2006, and successfully rising to be one of only 4 certified Principle SDMs within the Ericsson organisation. Experienced in line management of engineers and managers, diplomatic and great communicator across all levels of an organisation.Particularly skilled in:-- Contract Scope governance- Customer Satisfaction- Incident management- Lifecycle management- Process Improvement- 3rd Party vendor management

Listed skills include Telecommunications, Wireless Technologies, Gsm, 3G, and 19 others.