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Peter De Guzman Email & Phone Number
Operations Director
at
Capital One
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Operations Director
Location
Metro Manila, National Capital Region, Philippines
Company size
Who is Peter De Guzman? Overview
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Quick answer
Peter De Guzman is listed as Operations Director at Capital One, a with 63917 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Peter De Guzman.
Peter De Guzman previously worked as Executive Director - Head of Currency Transaction Reporting, India and Philippines at Wells Fargo and Executive Director - Enterprise Complaints and Remediations for India and Philippines at Wells Fargo. Peter De Guzman holds Executive Mba from Asian Institute Of Management.
Company email context
Email format at Capital One
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Capital One
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Profile bio
About Peter De Guzman
A highly motivated, creative and versatile leader with a proven track record of consistently improving service delivery performance across multiple teams and in diverse multinational environments. Skilled in people development, operations management, Business Process Improvement & Contact Centers operations excellence with a strong focus on building and sustaining high performing teams. Possesses excellent communications skills, adept at building relationships across all levels within the organization including senior Leadership, clients, vendors/suppliers, and partners
Listed skills include Bpo, Call Center, Outsourcing, Vendor Management, and 25 others.
Current workplace
Peter De Guzman's current company
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Capital One
9 roles
Peter De Guzman work experience
A career timeline built from the work history available for this profile.
Executive Director - Head Of Currency Transaction Reporting, India And Philippines
Executive Director - Enterprise Complaints And Remediations For India And Philippines
As leader of Enterprise Complaints and Remediations - Operations for India and Philippines, I am responsible for implementing the global delivery strategy of the Wells Fargo ECR organization. This includes establishing and leading high performing teams handling escalated complaints, performing customer remediations and support activities. In this role I oversee the establishment and growth of teams across Hyderabad and Chennai in India and in Taguig City, Philippines.
Sep 2020 - Jul 2024
Vice President - Consumer And Online Customer Service
Wells Fargo
In this role I lead the insourcing of a large customer service team from a third-party vendor to Wells Fargo's newly established global delivery center in the Philippines. Over that period I established and then expanded the team from 30 to over 1,000 employees supporting Debit Card Customer Service, Premier Service and Online Customer Service functions. I also oversaw smaller Social Media Customer Care and Global Remittance teams. I built strong relationships with key stakeholders and partners across the US, India and Philippines to ensure improvement in employee retention, customer satisfaction and service delivery metrics.
Mar 2013 - Sep 2020
President
24/7 Card (Libertadcard) Philippines
I was a founding employee of this Los Angeles-based fintech startup seeking to bring to market pre-paid debit cards with a global remittance function. In this role, I set up the Philippines operating entity and led the Finance, HR and Administrative functions, including obtaining PEZA accreditation. Simultaneously I created the customer service and sales processes for the company, including setting up third-party contact centers in Makati and Clark, Philippines as well as a Spanish language center in Sto. Domingo, Dominican Republic.
Aug 2010 - Mar 2013
Vice President For Operations - Travel And Hospitality Vertical
As Vice President of Operations, I held full profit and loss and client relationship responsibility for two major Fortune 500 clients while ensuring service delivery for over 1,000 frontline agents across three locations in the Philippines exceeded expectations. In this role, I helped grow front-line revenue from USD 7.2m to over USD 14m during my tenure, representing 10% of Philippines revenue for the company.
Jun 2007 - Apr 2010
Director Of Client Services
Sep 2006 - Jun 2007
Client Services Manager
May 2005 - Sep 2006
Customer Service Manager
Sep 2001 - Sep 2006
Team & coworkers
Colleagues at Capital One
Other employees you can reach at capitalone.com. View company contacts for 63917 employees →
JS
Jason Stanislawski
Colleague at Capital OneCharlotte, North Carolina, United States
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MR
Miller Raymond
Colleague at Capital OneWilmington, Delaware, United States
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TT
Tanvi Thakur
Colleague at Capital OneHenrico, Virginia, United States
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SL
Susan Lee
Colleague at Capital OneGlen Allen, Virginia, United States
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AT
Alejandro Torrebiarte
Colleague at Capital OneDallas-Fort Worth Metroplex, United States
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AS
Ayush Singhal
Colleague at Capital OneArlington, Virginia, United States
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LD
Lacie Drager
Colleague at Capital OneSt Cloud, Minnesota, United States
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SS
Sertug Sogutlu
Colleague at Capital OneRichmond, Virginia, United States
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AG
Adrian Garzon
Colleague at Capital OneStaten Island, New York, United States
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AP
Aryan P.
Colleague at Capital OneNew York, United States
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Jason Stanislawski
Colleague at Capital OneCharlotte, North Carolina, United States
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MR
Miller Raymond
Colleague at Capital OneWilmington, Delaware, United States
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TT
Tanvi Thakur
Colleague at Capital OneHenrico, Virginia, United States
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SL
Susan Lee
Colleague at Capital OneGlen Allen, Virginia, United States
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AT
Alejandro Torrebiarte
Colleague at Capital OneDallas-Fort Worth Metroplex, United States
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AS
Ayush Singhal
Colleague at Capital OneArlington, Virginia, United States
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LD
Lacie Drager
Colleague at Capital OneSt Cloud, Minnesota, United States
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SS
Sertug Sogutlu
Colleague at Capital OneRichmond, Virginia, United States
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AG
Adrian Garzon
Colleague at Capital OneStaten Island, New York, United States
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AP
Aryan P.
Colleague at Capital OneNew York, United States
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2 education records
Peter De Guzman education
Executive Mba
Bs-Business Management, Management
FAQ
Frequently asked questions about Peter De Guzman
Quick answers generated from the profile data available on this page.
What company does Peter De Guzman work for?
Peter De Guzman works for Capital One.
What is Peter De Guzman's role at Capital One?
Peter De Guzman is listed as Operations Director at Capital One.
Where is Peter De Guzman based?
Peter De Guzman is based in Metro Manila, National Capital Region, Philippines while working with Capital One.
What companies has Peter De Guzman worked for?
Peter De Guzman has worked for Capital One, Wells Fargo, 24/7 Card (Libertadcard) Philippines, Aegis Peoplesupport, Inc., and Peoplesupport Inc.
Who are Peter De Guzman's colleagues at Capital One?
Peter De Guzman's colleagues at Capital One include Jason Stanislawski, Miller Raymond, Tanvi Thakur, Susan Lee, and Alejandro Torrebiarte.
How can I contact Peter De Guzman?
You can use AeroLeads to view verified contact signals for Peter De Guzman at Capital One, including work email, phone, and LinkedIn data when available.
What schools did Peter De Guzman attend?
Peter De Guzman holds Executive Mba from Asian Institute Of Management.
What skills is Peter De Guzman known for?
Peter De Guzman is listed with skills including Bpo, Call Center, Outsourcing, Vendor Management, Service Delivery, Performance Management, Operations Management, and Offshoring.
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