Peter Dorfman Email & Phone Number

Bloomington, Indiana, United States

By way of a lengthy debate in Bloomington, a small Midwestern college town, an outspoken critic of simplistic supply side (YIMBY) housing policy, blanket neighborhood densification as an ineffectual nostrum for high housing costs, and the financialization of housing by corporate developers and the private equity firms that back them. https://stopbtownupzoning.org/

Bloomington, Indiana Area

Multi-faceted provider of content for Content Marketing, social media marketing and conventional media relations programs, for a diverse, global clientele. Blogger, author of white papers, eBooks, marketing collateral, case studies/customer success stories, web copy, training content, presentations and other content.

Bloomington, Indiana Area

Award-winning freelance contributor to Bloomington's lifestyle magazine.

San Francisco Bay Area

Contributing writer of technology-focused articles.

Adoption consultant for SharePoint based solutions focused on Contract Lifecycle Management.

Headed up Knowledge Management for Legal and Government Affairs globally at HP. Focused on social media, communities of practice and KM applications in Legal. Principal SharePoint advocate for Legal at HP; led the adoption of SharePoint governance for a global corporate function with over 1000 members in 70 countries. Adoption driver for communities of practice among HP attorneys.

Knowledge Management and IT Service Management (ITIL) consulting. * Developing knowledge-sharing strategy, * Designing effective processes, * Establishing standards for organizing knowledge content and maintaining timely, high quality content over its full life cycle, and * Making effective decisions on the technical platforms and tools for leveraging knowledge.

Head of the ITSM and Knowledge Management practice within a professional services firm serving customer service and IT infrastructure support organizations. Practitioner-certified and experienced in ITIL consulting and training.Certified instructor for Knowledge-Centered Support, the KM Best Practices developed by the Consortium for Service Innovation, and involved in KCS training and implementations, as well as consulting to KM tool vendors.

Advise organizations on strategy/implementation of knowledge management solutions; advise vendors in KM on strategy / marketing.Author, "Tools for Support Knowledge," research study to help customer support organizations adopt and leverage leading software tools for building and maintaining knowledge bases. Published by HDI, world's largest membership association certification body for service and support professionals, summer 2005.Proponent of Knowledge-Centered Support (KCS) methodology, developed by the Consortium for Service Innovation. Frequent author and conference speaker. Wrote influential feature article for Knowledge Management Magazine ("The Accidental Knowledge Manager"). Also published articles in RealMarket.com, Customer Support Management, Knowledge Management Review, Call Center Solutions and Knowledge Inc. Lectured at George Mason University, and the Richard Stockton State College of New Jersey. Program chairman for several industry conferences.

Managed corporate and product marketing for Knowledge Management software products firm. Programs included analyst and press relations, advertising and trade shows. Developed principles that became the standard methodology for application of the company’s patented Cognitive Processor® knowledge representation technology. Drafted key patent application, including claims. Wrote feature articles for industry journals. Spokesman for the company, at numerous conferences. Secured five high-profile industry awards for product and company. Developed license and service agreements.

Mba, Marketing

Ba, Journalism

Activities and Societies: Intern, Washington bureau, Atlanta Journal & Constitution