I lead teams. I bring them together to provide exceptional customer experiences. I am fortunate to offer over 20 years of experience, inspiring, developing and leading large teams in the areas of Retail, Sales and Customer Service. I am passionate about developing talent and providing solutions, while always looking to exceed expectations. I enjoyed 38 years at AT&T, which allowed me to build great relationships. I was rewarded with excellent opportunities for growth and development. In turn, I was able to guide and mentor many employees. My teams were diverse, at times representing over 20 nationalities from across the Americas. This unique dynamic offered me an opportunity to learn about multiple cultures, which not only enriched me, but it allowed me to learn about the community I live in and support. I work off the principle of respect for one another. I am committed to the goals of the organization I am supporting. I promote for my teams and me to show courage during difficult times and we show gratitude for giving it all. As a result, the teams I lead have either met or exceed most of the performance goals assigned. I also learned when to pivot and adjust quickly to ensure we stay on track. It’s important to me to greet as many employees as possible daily. I believe this sets the stage for a productive day and it enhances work relationships. Lastly, I never forget to laugh and have fun as we work. In 2020, I entered an exciting second chapter in my work. The role of project manager has allowed me to tap into my past experience and knowledge with call center and retail leadership and processes. One critical skill I exercise is continuing to be approachable to ensure the client I support meets their objective. I have the opportunity to bring buyer and seller (I represent) and review an agreement, process and or request and ensure clarity and timely execution.