Peter Madden Email & Phone Number

Los Angeles, Ca, Us

San Francisco, Ca, Us

San Francisco, California, Us

BizOps at Zendesk partners with business functions to bridge the gap between strategy and execution, through creating frameworks that simplify and streamline their operations. The team acts as internal consultants, leading company-wide initiatives focused on organizational transformation, process improvement, cross-organization collaboration, and strategy.I’ve led numerous projects across Go-to-Market (Sales, Marketing, CX), G&A (HR, IT, Legal, Finance), M&A, Product and Engineering. Sample projects include:• Designed and rolled-out operations for an Executive Relationship Program to increase retention for Zendesk’s top customers• Created frameworks and a playbook for enabling business functions to transition select business processes to a shared service operating model• Created M&A integration frameworks to enable business teams to quickly integrate an acquired company’s capabilities and processes• Led journey mapping workshops for various orgs to identify a desired future state and transformation roadmap• Designed a process to assess severity and communicate large customer-impacting changes

San Francisco, California, Us

Paris, France, Fr

Led teams specialized in implementing SAP commodity trading solutions (ACM). • Researched, designed, and presented commodity trading proof of concepts to prospective client exec leadership• Configured and tested systems to support commodity trading business processes (contracting, logistics processing, contract application, settlement, revenue recognition)• Led sprint teams responsible for designing, testing, and implementing complex, custom commodity trading system enhancements• Mentored and provided feedback, ratings, and guidance for several entry level consultants

Paris, France, Fr

Managed consulting and client teams on multiple SAP implementation engagements, specializing in supply chain and data migration. • Advised client leaders on SAP supply chain and data migration best practices• Led blueprinting sessions to define business requirements, identify gaps, and propose custom solutions for procurement, manufacturing, and warehouse management processes• Oversaw the offshore development and deployment of custom supply chain solutions and ETL data conversion programs (WinShuttle, LSMW, ABAP)• Facilitated mock cutovers and production go-lives• Ensured engagement deliverables and documentation adhered to strict FDA validation rules• Mentored and provided feedback, ratings, and guidance for several entry level consultants

Paris, France, Fr

Analyst on client facing projects specializing in SAP supply chain and data migration. • Facilitated client requirements gathering and design workshops • Configured SAP instances to meet client supply chain needs• Designed and tested custom supply chain workflows, reports, and data migration programs• Led weekly team meetings to identify and remedy system functionality and data issues

Falls Church, Va, Us

• Built an Access database to organize statistics on customers and orders for the sales department• Performed Systems Integration Testing for the London Ambulance Service’s new dispatch system• Streamlined production operations at a robotics factory by recommending technical solutions• Helped with logistics for Northrop Grumman sponsored events such as the Farnborough Air Show

Burbank, Ca, Us

• Created presentations and surveys for the WB Worldwide Supply Chain and Operations Summit• Investigated customer support types offered by competing studios for emerging technical products• Created dashboard templates summarizing data from various reports for distribution to executives• Evaluated potential document management tools to increase interdepartmental efficiency