Peter Madden Email and Phone Number
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Peter Madden is a Senior Business Operations Manager at Zendesk. He possess expertise in project management, data analysis, consulting, supply chain, business analysis and 18 more skills. Colleagues describe him as "Peter is a rock star. Full stop. In the over 4 years that Peter worked for me at Zendesk, through many re-orgs and other changes, I saw Peter develop into a strong, empathetic leader whose creativity, adaptability, and ability to work with anyone was an example to all of us. Peter initially gained fame at Zendesk for making beautiful slides that wow'd every audience. And while, yes, his visual slide creations are always artful and imaginative, more importantly - he knew how to communicate clearly and simply to any audience, how to understand the audience POV, how to identify and highlight the key outcomes, and how to tell a compelling story. He brought those skills to his projects, where he led very successful workshops and delivered comprehensive solutions on complex topics like Customer Journey, Employee Shared Services, and Voice of the Customer. He also helped expand our BizOps team's capabilities by creating additional service offerings and methodology playbooks, leading team trainings and offering best practices, and helping to design the BizOps hiring process to bring in high-performing candidates. On top of all that, he was a joy to work with - he brings a positive attitude, an ability to flex with changes, a great sense of humor and fun, and a generosity and commitment to his teammates. Zendesk is incredibly fortunate to have him - Peter would be a fantastic asset for any team lucky enough to get him." and "I feel Peter could be the world's best consultant for SAP data migration. He is very sharp, knows all modules, works very hard, friendly with everyone and knows all the tools for managing data migration. I think Peter will excel in other areas also. Best wishes Peter."
Zendesk
View- Website:
- zendesk.com
- Employees:
- 7198
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Senior Business Operations ManagerZendeskLos Angeles, Ca, Us -
Senior Manager, Strategy & OperationsDatabricks Jul 2023 - PresentSan Francisco, Ca, Us -
Senior Business Operations ManagerZendesk Jul 2019 - Jul 2023San Francisco, California, UsBizOps at Zendesk partners with business functions to bridge the gap between strategy and execution, through creating frameworks that simplify and streamline their operations. The team acts as internal consultants, leading company-wide initiatives focused on organizational transformation, process improvement, cross-organization collaboration, and strategy.I’ve led numerous projects across Go-to-Market (Sales, Marketing, CX), G&A (HR, IT, Legal, Finance), M&A, Product and Engineering. Sample projects include:• Designed and rolled-out operations for an Executive Relationship Program to increase retention for Zendesk’s top customers• Created frameworks and a playbook for enabling business functions to transition select business processes to a shared service operating model• Created M&A integration frameworks to enable business teams to quickly integrate an acquired company’s capabilities and processes• Led journey mapping workshops for various orgs to identify a desired future state and transformation roadmap• Designed a process to assess severity and communicate large customer-impacting changes -
Business Operations ManagerZendesk Feb 2017 - Jun 2019San Francisco, California, Us -
ManagerCapgemini Jan 2017 - Feb 2017Paris, France, FrLed teams specialized in implementing SAP commodity trading solutions (ACM). • Researched, designed, and presented commodity trading proof of concepts to prospective client exec leadership• Configured and tested systems to support commodity trading business processes (contracting, logistics processing, contract application, settlement, revenue recognition)• Led sprint teams responsible for designing, testing, and implementing complex, custom commodity trading system enhancements• Mentored and provided feedback, ratings, and guidance for several entry level consultants -
Senior ConsultantCapgemini Sep 2013 - Dec 2016Paris, France, FrManaged consulting and client teams on multiple SAP implementation engagements, specializing in supply chain and data migration. • Advised client leaders on SAP supply chain and data migration best practices• Led blueprinting sessions to define business requirements, identify gaps, and propose custom solutions for procurement, manufacturing, and warehouse management processes• Oversaw the offshore development and deployment of custom supply chain solutions and ETL data conversion programs (WinShuttle, LSMW, ABAP)• Facilitated mock cutovers and production go-lives• Ensured engagement deliverables and documentation adhered to strict FDA validation rules• Mentored and provided feedback, ratings, and guidance for several entry level consultants -
Staff ConsultantCapgemini Jul 2011 - Aug 2013Paris, France, FrAnalyst on client facing projects specializing in SAP supply chain and data migration. • Facilitated client requirements gathering and design workshops • Configured SAP instances to meet client supply chain needs• Designed and tested custom supply chain workflows, reports, and data migration programs• Led weekly team meetings to identify and remedy system functionality and data issues -
Project Management InternNorthrop Grumman Corporation Jun 2010 - Aug 2010Falls Church, Va, Us• Built an Access database to organize statistics on customers and orders for the sales department• Performed Systems Integration Testing for the London Ambulance Service’s new dispatch system• Streamlined production operations at a robotics factory by recommending technical solutions• Helped with logistics for Northrop Grumman sponsored events such as the Farnborough Air Show -
Operations And Planning InternWarner Bros. Entertainment Group Of Companies Jun 2009 - Aug 2009Burbank, Ca, Us• Created presentations and surveys for the WB Worldwide Supply Chain and Operations Summit• Investigated customer support types offered by competing studios for emerging technical products• Created dashboard templates summarizing data from various reports for distribution to executives• Evaluated potential document management tools to increase interdepartmental efficiency
Peter Madden Skills
Peter Madden Education Details
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University Of Southern CaliforniaIndustrial And Systems Engineering
Frequently Asked Questions about Peter Madden
What company does Peter Madden work for?
Peter Madden works for Zendesk
What is Peter Madden's role at the current company?
Peter Madden's current role is Senior Business Operations Manager.
What is Peter Madden's email address?
Peter Madden's email address is pe****@****ail.com
What schools did Peter Madden attend?
Peter Madden attended University Of Southern California.
What skills is Peter Madden known for?
Peter Madden has skills like Project Management, Data Analysis, Consulting, Supply Chain, Business Analysis, Leadership, Sales, Project Planning, Crm, Management Consulting, Teamwork, Microsoft Office.
Who are Peter Madden's colleagues?
Peter Madden's colleagues are Mark Daven Reyes, Michael Hill, Maria Teresa Carmela Corpuz, John Patrick Espina, Katarzyna Magiera, Augela Solis, Muhammet Madraimov.
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