Peter Madden

Peter Madden Email and Phone Number

Senior Business Operations Manager @ Zendesk
Los Angeles, CA, US
Peter Madden's Location
Los Angeles, California, United States, United States
Peter Madden's Contact Details
About Peter Madden

Peter Madden is a Senior Business Operations Manager at Zendesk. He possess expertise in project management, data analysis, consulting, supply chain, business analysis and 18 more skills. Colleagues describe him as "Peter is a rock star. Full stop. In the over 4 years that Peter worked for me at Zendesk, through many re-orgs and other changes, I saw Peter develop into a strong, empathetic leader whose creativity, adaptability, and ability to work with anyone was an example to all of us. Peter initially gained fame at Zendesk for making beautiful slides that wow'd every audience. And while, yes, his visual slide creations are always artful and imaginative, more importantly - he knew how to communicate clearly and simply to any audience, how to understand the audience POV, how to identify and highlight the key outcomes, and how to tell a compelling story. He brought those skills to his projects, where he led very successful workshops and delivered comprehensive solutions on complex topics like Customer Journey, Employee Shared Services, and Voice of the Customer. He also helped expand our BizOps team's capabilities by creating additional service offerings and methodology playbooks, leading team trainings and offering best practices, and helping to design the BizOps hiring process to bring in high-performing candidates. On top of all that, he was a joy to work with - he brings a positive attitude, an ability to flex with changes, a great sense of humor and fun, and a generosity and commitment to his teammates. Zendesk is incredibly fortunate to have him - Peter would be a fantastic asset for any team lucky enough to get him." and "I feel Peter could be the world's best consultant for SAP data migration. He is very sharp, knows all modules, works very hard, friendly with everyone and knows all the tools for managing data migration. I think Peter will excel in other areas also. Best wishes Peter."

Peter Madden's Current Company Details
Zendesk

Zendesk

View
Senior Business Operations Manager
Los Angeles, CA, US
Website:
zendesk.com
Employees:
7198
Peter Madden Work Experience Details
  • Zendesk
    Senior Business Operations Manager
    Zendesk
    Los Angeles, Ca, Us
  • Databricks
    Senior Manager, Strategy & Operations
    Databricks Jul 2023 - Present
    San Francisco, Ca, Us
  • Zendesk
    Senior Business Operations Manager
    Zendesk Jul 2019 - Jul 2023
    San Francisco, California, Us
    BizOps at Zendesk partners with business functions to bridge the gap between strategy and execution, through creating frameworks that simplify and streamline their operations. The team acts as internal consultants, leading company-wide initiatives focused on organizational transformation, process improvement, cross-organization collaboration, and strategy.I’ve led numerous projects across Go-to-Market (Sales, Marketing, CX), G&A (HR, IT, Legal, Finance), M&A, Product and Engineering. Sample projects include:• Designed and rolled-out operations for an Executive Relationship Program to increase retention for Zendesk’s top customers• Created frameworks and a playbook for enabling business functions to transition select business processes to a shared service operating model• Created M&A integration frameworks to enable business teams to quickly integrate an acquired company’s capabilities and processes• Led journey mapping workshops for various orgs to identify a desired future state and transformation roadmap• Designed a process to assess severity and communicate large customer-impacting changes
  • Zendesk
    Business Operations Manager
    Zendesk Feb 2017 - Jun 2019
    San Francisco, California, Us
  • Capgemini
    Manager
    Capgemini Jan 2017 - Feb 2017
    Paris, France, Fr
    Led teams specialized in implementing SAP commodity trading solutions (ACM). • Researched, designed, and presented commodity trading proof of concepts to prospective client exec leadership• Configured and tested systems to support commodity trading business processes (contracting, logistics processing, contract application, settlement, revenue recognition)• Led sprint teams responsible for designing, testing, and implementing complex, custom commodity trading system enhancements• Mentored and provided feedback, ratings, and guidance for several entry level consultants
  • Capgemini
    Senior Consultant
    Capgemini Sep 2013 - Dec 2016
    Paris, France, Fr
    Managed consulting and client teams on multiple SAP implementation engagements, specializing in supply chain and data migration. • Advised client leaders on SAP supply chain and data migration best practices• Led blueprinting sessions to define business requirements, identify gaps, and propose custom solutions for procurement, manufacturing, and warehouse management processes• Oversaw the offshore development and deployment of custom supply chain solutions and ETL data conversion programs (WinShuttle, LSMW, ABAP)• Facilitated mock cutovers and production go-lives• Ensured engagement deliverables and documentation adhered to strict FDA validation rules• Mentored and provided feedback, ratings, and guidance for several entry level consultants
  • Capgemini
    Staff Consultant
    Capgemini Jul 2011 - Aug 2013
    Paris, France, Fr
    Analyst on client facing projects specializing in SAP supply chain and data migration. • Facilitated client requirements gathering and design workshops • Configured SAP instances to meet client supply chain needs• Designed and tested custom supply chain workflows, reports, and data migration programs• Led weekly team meetings to identify and remedy system functionality and data issues
  • Northrop Grumman Corporation
    Project Management Intern
    Northrop Grumman Corporation Jun 2010 - Aug 2010
    Falls Church, Va, Us
    • Built an Access database to organize statistics on customers and orders for the sales department• Performed Systems Integration Testing for the London Ambulance Service’s new dispatch system• Streamlined production operations at a robotics factory by recommending technical solutions• Helped with logistics for Northrop Grumman sponsored events such as the Farnborough Air Show
  • Warner Bros. Entertainment Group Of Companies
    Operations And Planning Intern
    Warner Bros. Entertainment Group Of Companies Jun 2009 - Aug 2009
    Burbank, Ca, Us
    • Created presentations and surveys for the WB Worldwide Supply Chain and Operations Summit• Investigated customer support types offered by competing studios for emerging technical products• Created dashboard templates summarizing data from various reports for distribution to executives• Evaluated potential document management tools to increase interdepartmental efficiency

Peter Madden Skills

Project Management Data Analysis Consulting Supply Chain Business Analysis Leadership Sales Project Planning Crm Management Consulting Teamwork Microsoft Office Microsoft Excel Logistics Visio Sap Integration Sap Products Financial Analysis Powerpoint Management Microsoft Powerpoint Supply Chain Management

Peter Madden Education Details

  • University Of Southern California
    University Of Southern California
    Industrial And Systems Engineering

Frequently Asked Questions about Peter Madden

What company does Peter Madden work for?

Peter Madden works for Zendesk

What is Peter Madden's role at the current company?

Peter Madden's current role is Senior Business Operations Manager.

What is Peter Madden's email address?

Peter Madden's email address is pe****@****ail.com

What schools did Peter Madden attend?

Peter Madden attended University Of Southern California.

What skills is Peter Madden known for?

Peter Madden has skills like Project Management, Data Analysis, Consulting, Supply Chain, Business Analysis, Leadership, Sales, Project Planning, Crm, Management Consulting, Teamwork, Microsoft Office.

Who are Peter Madden's colleagues?

Peter Madden's colleagues are Mark Daven Reyes, Michael Hill, Maria Teresa Carmela Corpuz, John Patrick Espina, Katarzyna Magiera, Augela Solis, Muhammet Madraimov.

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