Peter Foote Email & Phone Number

Sydney, New South Wales, Australia

Parramatta, Australia

I specialise in providing innovation consulting around the Microsoft platform to help businesses take advantage of digital technologies, integrated systems, artificial intelligence, and cloud based IT.

Sydney, Australia

Helping Microsoft Partners do the important.Many Microsoft partners are too busy dealing with the urgent. I help them do to the important.Services * Customers – client feedback loops, client documentation templates* Products – launch new services, client focused marketing* Employees – staff feedback loops, client-centric culture* Operations – quote to cash, modern tools, maximise Microsoft benefitsKey skills – as a partner consultant, my key skills include being a high performing ex-Microsoftie of 14 years, passion for the customer, excellent written communicator, eye for detail & follow through, ideas guy.

Sydney

As a Microsoft technical writer, I combine excellent communication skills with broad Microsoft technical knowledge to develop Microsoft focused content that is succinct, clear and easy to understand.

Self Employed

I had a break from IT to study overseas, visit leaders from our parenting organisation, and think about my next career move.

Sydney, Australia

Responsibilities • As Service Deliver Manager for the Premier Support contract covering 24 Australian Universities, I was ultimately responsible for all aspects of service delivery, including problem resolution services, heath checks, IT operations assistance, staff training, and information services. • Worked with industry council (CAUDIT) to identify key areas where we could add value.• Team leader for our virtual Higher Education team of 12 Technical Account Managers across Australia, with responsibilities including coordinating service delivery to customers, escalating issues to Microsoft HQ, defining our messaging to the universities, and running internal team meetings.Achievements• Industry-wide Premier Support contract for Australian universities, providing significant savings and unprecedented benefits to the universities. The first of its kind within Microsoft globally.• Office 365 Premier Support contract to assist universities migrating to Office 365. Again, a first within Microsoft globally.• Created a University roundtable for sharing & collaboration among peers.

Sydney, Australia

Responsibilities • Managed the support relationship between Microsoft and a mix of government & education customers eg NSW Department of Education, Roads & Traffic Authority, NSW Police, University of NSW, University of Technology Sydney.• Day to day responsibilities included managing the provision of problem resolution services, heath checks, IT operations assistance, staff training, and information services to customers.• Led national initiative for adoption of a new Service Delivery methodology among 70 technical account managers. • Team leader role for NSW Public Sector within the NSW TAM community.Achievements• Successful national deployment of new Service Delivery methodology. Included developing a coaching program, mentoring other TAMs, running a training day, as well as being an active member of the global team.• Regularly exceeded key performance indicators, resulting in "high achiever" performance reviews.• Made the top "Customer & Partner Experience" Performers list for Asia Pacific in 2012.• Consistently grew revenue of contracts I managed.

Sydney, Australia

Responsibilities • Managed the support relationship between Microsoft and a mix of commercial & government customers eg Avanade, Boral, Pfizer, Primus, Dept of Environment and Conservation, NSW Health (South Western Sydney).• Day to day responsibilities included managing the provision of problem resolution services, heath checks, IT operations assistance, staff training, and information services to customers. • Led national team around improvements to regional toolsetAchievements• Creation of a global service delivery planning tool (called SDP) that was used around the world by Technical Account Managers at Microsoft• Developed a new service delivery tool for quickly assessing a customer's operational environment (called Premier Delivery Profile).• Three regional awards and one global award for performance excellence.• Regional award for customer satisfaction• Consistently grew revenue of contracts I managed eg 25% growth in 2009.• Achieved ITIL v2 Service Manager certification (2007)• Achieved ITIL v3 Expert certification (2008)• Achieved Microsoft Certified Systems Engineer - Windows 2003 (2008)

Sydney, Australia

Responsibilities • I worked for Microsoft Consulting Services to provide infrastructure consulting to a variety of commercial and government customers. Specialties included Active Directory, Windows Clustering, and Windows Server. • Typical engagements involved design reviews, technical assistance, project work, knowledge transfer, etc.Achievements• Part of the team that successfully deployed Windows 2000 within Westpac.• Wrote a Microsoft whitepaper titled "Network Load Balancing Configuration and Troubleshooting" that was published on www.microsoft.com - see attached.• Achieved Microsoft Certified Systems Engineer - Windows 2000 (2000).

Sydney, Australia

Responsibilities • Providing technical services to a variety of customers, with a focus on Internet technologies. Spent 12 months working with the webhosting division of Telstra BigPond.Achievements• Part of the team that successfully delivered the Telstra BigPond webhosting platform on NT4• Achieved Microsoft Certified Systems Engineer - Windows NT4 + Internet (1999)

Sydney, Australia

Responsibilities• Responsible for all aspects of retail software department, including sales, ordering, marketing, and technical support. • Webmaster for www.koorong.com for several years after I launched it in 1994.Achievements• Grew software sales from a few products to a department within the Koorong chain.• Launched the Koorong website (www.koorong.com).

Bachelor’S Degree, Computer Science

Science degree with a major in Computer Science

High School