Experts in getting commercial onsite wastewater systems designed and through the arduous approval process. Proudly supporting regional commercial operations like wineries/ function centres, schools, camps, caravan parks etc. and their plumbers/ installers and wastewater designers/ engineers.

•Assisted the network of Taylex Accredited Wastewater Specialists throughout Victoria, Tasmania, SA and WA to grow and improve their businesses•Drove increased sales by educating all key stakeholders on the benefits of an Advanced Secondary standard of wastewater treatment and the unique benefits of Taylex•Worked with commercial clients, installers, wastewater designers/ engineers, LGA health officers, state regulators and the EPA to design & commission reliable light commercial systems •Created robust, cost-effective solutions for sites ranging from 2,000 to 20,000 litres per day by combining JASANZ Certified Treatment Systems with engineered processes

•Managed sales and account management across four states, including staff training and development•Built and maintained critical partnerships with key stakeholders, frontline contractors, and directors•Influenced and communicated regularly with corporate contacts to drive business growth•Managed all aspects of operations and service delivery to increase customer satisfaction•Worked collaboratively with colleagues as part of the national management team•Identified the need for a centralised service model to increase business outcomes and initiated projects to enable this

•Cultivated strong partnerships with stakeholders and key account contacts to build thriving client base•Managed and supported a national contracting team, including upskilling to increase capacity•Maintained and delivered expert-level industry knowledge to support business development and growth•Worked collaboratively with employees and other key contractors to achieve outcomes•Analysed market trends and business data and implemented change to drive business performance •As an SLT member, planned and implemented a rebrand and modifications to the franchise model Highest Achievements Upskilled and developed capacity of a national team of glazing BDM’s and Account Managers to add additional trades to their remit, and expand the business

•Developed a business model to service national Plumbing and Electrical contracts utilising the franchise network and ensuring shared value for the client, group (Franchisor) and Member (Franchisee).•Built and maintained strong partnerships with key account contacts and Member network to support business growth •Led a nationwide central operations contracting team•Coordinated and fulfilled trade contracts across the national franchisee network•Identified prospective national clients and managed engagement, onboarding and fulfilmentHighest Achievements•Successfully designed and implemented a workflow incorporating the SimPro ERP that enabled high volumes of jobs to be managed extremely efficiently

•Established a small business and managed middle management•Built and enhanced customer relationships to drive business growth•Estimated and prepared tender responses on new project work•Ensured internal controls remained compliant with appropriate standards and guidelines