As a Service Delivery Manager at Deployus, I oversee the operations and performance of the Service Desk team, ensuring the delivery of high-quality IT solutions and services to our clients. I have been leading this role for more than 19 years, leveraging my expertise in IT service management, project management, and quality assurance.I am passionate about building and maintaining long-term customer relationships, as well as developing and implementing IT strategies that align with the business goals and needs of our clients. I also manage the liaison with our Business Development partners, the creation of marketing materials, the recruitment of new staff, and the social media management of Deployus. Additionally, I hold multiple certifications from Veeam Software, demonstrating my proficiency in cloud-based backup and recovery solutions.
Listed skills include Management, Project Management, Customer Service, It Service Management, and 46 others.