Vikranth Reddy Email & Phone Number

Edderton, Nsw, Au

Brisbane, Queensland, Australia

Brisbane City, Queensland, Australia

>Provide Level 2/Level3 technical support to end-users via phone, email, or in-person for hardware, software, and network-related issues on desktops, laptops, and peripheral devices.>Diagnose and troubleshoot hardware problems, including desktops, laptops, printers, scanners, and mobile devices, to identify root causes and implement effective solutions.>Working with Clients & Onsite team members to gather technical and general requirements for Image requirements.>Involved in Governance calls with client on BAU operations and improvement opportunities.>Subject matter expert on Enterprise class monitoring systems including the System Center Operations Manager (SCOM)>Performed installation, configuration, upgrades, patching and maintenance of Windows Server 2016/2019 & 2022.>Configured and managed DHCP, DNS, and Active Directory.>Administer and configure mobile devices for enterprise users.>Monitored and tuned system performance troubleshot system hardware, software, and networking issues.>Developed and implemented secure solutions for system users with GPOs and security policies.>Management in administering and configuring mobile devices for enterprise users via office 365, Intune Standalone & Azure active directory environments.>Provide support to clients in administering deployment of polices (configuration and compliance) to company owned/user owned mobile devices.>Software Updates Deployment, MS Patching/Compliance Reporting and Patching Remediation.>Creating application packages, collections and distributing it to respective Distribution points.>Patch Management via System Center Configuration Manager (SCCM).>Expertise hands-on Incident, change and Problem Management and certified in ITIL.>Assisted in the design and implementation of system backups, disaster recovery solutions, and server maintenance.>Conducted root cause analysis to identify and resolve recurring issues.>Having experience in debugging tools like perfmon,etl traces,procmon.

India

•SCOM Administrator having of experience in 2016 & 2019, 2022.•Designing, Implementing & administrating Microsoft system Center Operations manager with high availability of Management servers.•Familiar with Active Directory (AD), DNS, WINS and DHCP.• Day-to-Day work forecast, ticket assignment & follow up with engineers.• Responsible for PC Lifecycle management( PCLM) of Laptop/Desktops across all the regions. • IT Support escalation Point of contact for Trading users located in APAC/EMEA. • Acted as the SPOC for P1 and P2 incidents, perform business impact assessments, coordinate and carryout suitable resolution involving key technical teams. Provide problem resolution reports for management as required. • Regular meeting with each of the engineers to meet all kind of agreed SLAs & CSI in Field Service Operations • Address all type of hardware & software issues that are escalated to Field Service team by other remote teams. • Manage various coordination with vendor for telephone, PC , printer related support need. • Provide day to day leadership and technical assistance to the team for any kind of issues/support. • Regular meetings with Project Management team to cooperate all the project related requirement for Field Services. • Periodically analyze trouble tickets from remote support teams, identify gaps, create and carryout new solutions, document and train the team • Attending & hosting regular weekly meeting with team, EMEA Field Service weekly leadership team, EMEA Field Service Monthly regional meeting.•I have knowledge in ITIL process and been certified.•Documented multiple KM articles in SNOW and created impact on Knowledge management.

Bangalore Urban, Karnataka, India

•Infrastructure and End User Support Engineer•End to End System Center Configuration Manager(SCCM) Infrastructure Support.•Responsible for End to End Microsoft Software Update download & distribution activities using SCCM•Application & Package deployments in SCCM to install the application globally. (More than 80,000 Desktops and Laptops).•End to End responsible for Managing patching third-party security updates.•Developed custom solutions based upon clients' strict requirements.•Prioritized projects and project tasks depending upon key milestones and deadline dates.•Developed program schedules and monitored milestones, managing production flow to guide production orders to correct and timely completion.•Assisted clients in fully integrating company solutions into current business environments, providing input on best practices and recommendations for maximizing utility of company solutions.•Having exposure in migrating the SCOM from 2012/2016 to the latest versions like 2019/2022.•Implementing and designing the SCOM according to the customer requirements

Bengaluru, Karnataka, India

•System Engineer/Field Services•Single point of contact for IT related support and questions•Responsible for supporting all the IT devices within the office and production plant.•IMAC Requests (Install, Move , Add, Change)•Dell, HP, Vodafone - Vendor coordination for IT related issues•VIP users support •Support - Lifecycle of IT Hardware’s Laptop, Desktop, Network switch etc.•Support - New infrastructure setup for office and plant.•Application and Security updates deployment using SCCM.•Image deployments using SCCM•Supporting issues related to Active Directory, Azure AD, Group Policies, User management etc.•Office 365 issues.•Mobile Device management – Endpoint Manager/Intune•Responsible for all System Center Operations Manager (SCOM) applications and infrastructure.•Subject matter expert on Enterprise class monitoring systems including the System Center Operations Manager.•Designing, Implementing & administrating Microsoft system center Operations manager with high availability of Management servers.•Implemented and configured standard Microsoft Management Packs: Active Directory, SharePoint, M365, IIS, SQL, Forefront and Windows Server.•Maintaining SCOM Infrastructure and its health•Workgroup or DMZ servers monitoring through certificates.•Multihoming of SCOM agent.•Unix/Linux administration with various operating systems like Red Hat, Cent OS.•Security hardening as per the vulnerability reports.•Designed & supported below monitoring solution for 10k + servers.-Services Monitoring-URL Monitoring-Event ID monitoring-Performance Monitoring with threshold-Log File Monitoring•Provided training on SCOM tool for the Trainees.•Working on SolarWinds Device Addition/Modification/Deletion.•Upgraded SolarWinds successfully from 2018 > 2020.2.2 > 2020.2.4.•Streamlined processes to cut downtime and optimize employee productivity.•Assessed needs for projects and made proposals to senior executives.

Bengaluru Area, India

• SCOM Administrator with 4.11 years of experience in SCOM 2007 & SCOM 2012• Currently Working as Senior Consultant in Capgemini Pvt.Ltd • Designing, Implementing & administrating Microsoft system center Operations manager with high availability of Management servers.• Expertise in Creating custom rules and monitors, Creating overrides• Good experience in configuring and managing notifications, Importing, Exporting, creating, modifying MPs.• Automatic routine task by creating batch & power shell scripting• Troubleshooting on critical issue of SCOM agent (heartbeat, Grey incidents) to make the SCOM environment healthy• Creating scheduled report on weekly or monthly basis & Dashboard configuration and Keep a track of configuration changes through documentation• Currently, migrating servers from SCOM 2k7 to 2k12 version.• Also, good knowledge on SQL to resolve the critical issue of SCOM DWH DB

Bangaon Area, India

Worked as an Tools AdministratorOperational Tasks Handled in SCOM:• Update management packs with newer versions (using Microsoft best practice model)• Agent deployment.• Group’s configuration.• Custom alerts and event configuration.• Custom views configuration.• creating report & dashboard configuration.• Maintaining and creating security for users of SCOM environment.• Patching and fixing of SCOM environment.• Daily monitoring of SCOM environment functionality.• Resolving all performance & agent deployment issues.1. Implementing & administrating Microsoft system center Operations manager SCOM for different domain2. Creating scheduled report with the using of performance counter on weekly or monthly basis & Keep a track of configuration changes through documentation

Worked as SCOM Administratora) Installation & Configuration of SCOM Servers & Configure high availability for Management Servers on Gateway Server. b) Health Checks of SCOM Server daily weekly and monthly Basis.c) Installing SCOM agent using various method (Discovery of machine, using command line, manual installation. Deploy agent in trusted domain and non-trusted domain.d) Troubleshooting on critical issue of Scom agent to make the Scom environment healthy. e) .Net monitoring application for Internet banking servers performance Monitoring & dashboard configuration as per requirementf) Creating new management packs as per customized request. Testing the impact analysis on Test environment and production environment. g) Fine tuning of SCOM Server & also verify the DR functionality h). Resolving all performance & agent deployment issues (heartbeat)i). Approved newly agent managed servers.j). Currently, migrating servers from SCOM 2k7 to 2k12 version.k). Email Notification for any service/event/alert monitoring with help of GEMS entry.

Srikrishna Devaraya University, Computer Science, A

Bachelor Of Science (Bsc), Computer Science, A

Completed the Graduation in Computer Science at the Sri Krishna Devaraya University and passed out in 2010

Ssc, Mathematics

Completed my Secondary School at St.Joseph English Medium High School at Anantapur, Andhra Pradesh